NIGHT AUDIT II
Scheduling:
4 Ten Hour Shifts with breaks (8:30 PM-6:30 AM)
SUMMARY
The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all
Front Desk-related functions providing excellent guest service.
RESPONSIBILITIES
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live
the mission, White Lodging Service Pledge, and the Brand’s service strategy. Understand the White Lodging Way.
Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and
statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.
Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Respond to all pages/radio calls immediately.
Responsible and accountable for issued bank. Count bank at beginning and end of shift.
Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all
cash handling procedures
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Complete basic mathematical calculations including addition, subtraction, multiplication and division.
Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency
procedures.
Audit guest accounts to ensure that room rate and coding is correct and consistent.
Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales
contract.
Post room and tax to all active guest accounts.
Run all computer reports to complete gross revenue report worksheets.
Input gross revenue report figures. Complete the gross revenue reports in a timely manner.
Communicate and work as a team with other departments as needed
Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.
Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest
program benefits.
Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services
Verify and safeguard the Front Desk bank.
Retrieve guest packages from shipping department.
Communicate with incoming staff and management by recording information on pre-shift board.
Inform management of any guest or system-related problems.
Print the guest folios for express checkout and ensure that they are being placed under the guest’s door at the appropriate
time.
Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General
Manager.
Reconcile daily gift shop revenue and print applicable reports.
Restock gift shop as necessary.
Able to operate hotel van if applicable.
Protect the hotel’s assets.
Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.
Ensure security and confidentiality of all guest and hotel information and material.
Practice energy conservation at all times.
Notify manager/AYS of maintenance issues.
Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
Attend work on time as scheduled and adhere to attendance policy.
Participate in daily preshift.
Report unsafe conditions and suspicious activity to Loss Prevention/Management.
Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest
issues.
Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as
required. Use personal protective equipment.
Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
Promote teamwork and associate engagement.
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e.
mall, restaurants).
Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those
contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough
knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.
Follow proper key control procedures.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned.
COMPETENCIES
Job Knowledge
Flexibility/Adaptability
Quality of Work
Perseverance
Quantity of Work
Organization Skills
Guest Focus/Customer Service
Effort
Reliability/Dependability
Judgment/Problem Solving
Motivation/Initiative
Cooperation/Teamwork
SKILLS
Must pass certification quiz/test for position.
FSPMS Experience a plus
EDUCATION/EXPERIENCE
None required
WORKING CONDITIONS
Lift, carry or otherwise move up to 10 lbs. regularly.
Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
In accordance with the Colorado Equal pay for Equal Work Act, this position will be paid hourly starting at $19.50 per hour. This position will be required to work flexible hours including weekends, evenings and holidays.
This position will be located at the Denver Marriott Westminster in Westminster, CO.
This job posting will remain open for 7-10 days.
White Lodging Services is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 or over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a represenatitve of the organization.
For more information on opportunities like this, please visit whitelodging.com/careeers!
Job Type: Full-time
Pay: From $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Work setting:
Experience:
- Night audit: 1 year (Preferred)
- Hotel: 1 year (Required)
Work Location: In person