Position: School Technician (IT Support)
Length: 12+ Months
Location: Sandy Springs, GA
Shift: On-site, M-F, must be able to have reliable transportation
Background Check: Candidates must be able to clear a background/fingerprinting check and drug test.
VERY IMPORTANT: Candidates must be able to clear a background/fingerprinting check and drug test.
Target interview date (via MS Teams) for top candidates is July 10th and 11th.
Job Description:
- IT technicians are needed to provide onsite support for the client. The support would be for schools in Sandy Springs (2 positions).
- The successful candidate will demonstrate he/she can provide technology support for end users through troubleshooting and problem solving. Will act as first point of contact for issues arising on-site. Will be assisting teachers, administrators (Principals, Assistant principals, etc.) with their IT needs.
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The preferred candidates would need to have experience in providing customer facing technical support (not remote). The position is on-site, M-F, from 7:30 a.m. to 3:30 p.m. and involves providing on-site IT related technical support for school administrators and staff. Should be highly proficient in PC and device-related hardware and software.
- Experience supporting Mobile Devices-Apple iOS, Windows 10 environment, laptops, printers and other IT related equipment in the environment is required. Experience in Active Directory, SCCM, EndPoint management is desired.
- Previous school system experience is a plus.
Education:
- A+ Certification is preferred.
- ITIL certification is preferred.
MUST HAVE great communication, professional attitude, strong intangibles are a must. Per client, "Attitude is everything."
At all times must display customer-service orientation in person, via email and/or phone. Customer support skills are essential to this position.
Know how to troubleshoot a network and understand basic connectivity on a mobile device.
Knowledge/Skills/Abilities:
- Ability to manage and prioritize incidents, requests, and tasks
- Solid analytical and problem-solving skills
- Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
- Provide on-site support as required
- Excellent communication, interpersonal, organizational, and presentation skills both written and verbal
- Able to work independently and as a team
- Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
- Customer focused
- Experience responding to customer problems and requests face-to-face with a high degree of professionalism
- Ability to multitask and handle multiple tasks, projects, and clients simultaneously
- Ability to respond to urgent requests and deadlines
Thank you,
Job Types: Full-time, Contract
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
- Sand Springs, GA (Required)
Ability to Relocate:
- Sand Springs, GA: Relocate before starting work (Required)
Work Location: In person