- Greet and interact with patients, visitors, vendors, and all faculty and staff in a courteous, helpful, professional, and ethical manner.
- Prepare patients for their visit including:
- Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
- Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
- Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
- Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
- Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
- Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
- Entering orders in Epic as required.
- Managing a smooth clinic flow by assessing and anticipating physician schedules and using clinical space effectively.
- Identifying patients using at least two identifiers.
- Notifying physicians and nurses of emergencies and performing first aid
- Processing, sterilizing, and organizing instruments daily.
- Perform additional specialty-specific duties as assigned and based on clinical operation needs.
- Other duties as assigned.
- Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
- Serving as a liaison between physicians and other individuals such as patients.
- Preparing and maintaining medical charts.
- Copying and mailing requests for medical records.
- Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
- Maintain diagnostic equipment, perform QC testing, and maintain supporting documentation. Maintain daily refrigerator/freezer logs, monthly AED logs, and other QA logs.
Please note: In some practices and based on operational need, the CMA may be required to perform full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling and related follow-up).
Job Requirements:
- High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
- Medical Assistant certification must be certified by a credentialing body.
- Current BCLS/AED certification required.
- Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialties while maintaining high productivity and a professional and service-oriented demeanor.
- Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
- Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
- Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
- Associate degree or additional academic coursework preferred.
- Previous medical assisting experience in an outpatient setting preferred.
- Proficiency with OSHA standards including disposal of biohazard waste preferred.
- Multi-specialty experience in a high-volume setting preferred.
- Prior EMR experience, Epic preferred. OBG experience preferred.
Hourly Rate Ranges: $20.00 - $31.01
Job Type: Full-time
Pay: $21.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
- Outpatient
Experience:
License/Certification:
- Nationally Registered CMA Certificate (Required)
Work Location: In person