Summary
This position is in the Office of the Chief Information Officer (OCIO).
The incumbent serves as a case management analyst by providing the full range of system analysis, maintenance, and customer support activities required by the position in support of the Agency's automated case management systems and related services.
Duties
THIS IS A USAHIRE ANNOUNCEMENT.
ALL APPLICANTS WILL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM.
APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW YOU WILL BE EVALUATED' AND 'HOW TO APPLY'.
As a Program Analyst (Electronic Case Management Services) GS-0343-12, your typical work assignments may include:
- Resolving customer related technical software and hardware problems for the Agency's electronic case management systems in accordance with established policies and procedures.
- Training and coordinating with agency-wide users on the implementation of changes in case handling policies, procedures, and requirements within electronic case management or other case tracking systems.
- Maintaining knowledge of software that supports case processing activities such as database management systems, forms, work processing, text search packages, workflow, and litigation support.
- Conducting demonstrations, and presentations on system operations to train agency users.
- Gathering, analyzing, and/or evaluating information and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations.
Job Type: Full-time
Pay: $99,200.00 - $128,956.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Washington, DC 20003