· Respond to inquiries about the facility within facility policy timeframes.
· Ability to develop therapeutic relationships with patients and families.
· Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
· Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
· Coordinate admission and transfer from referral sources and between levels of care within the facility.
· Maintain knowledge of milieu management.
· Communicate projected admissions to designated internal representatives promptly.
· Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
· Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
· Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
· Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
· Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
· Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
· When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
Job Type: Full-time
Pay: $55,748.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to commute/relocate:
- Indio, CA 92201: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Admissions: 2 years (Preferred)
- Mental health counseling: 1 year (Preferred)
Work Location: In person