Position Summary:
The Operations UAT Manager plays a crucial role in the Case Management Business Unit, leading a team responsible for comprehensive solution testing and defect resolution. This position involves frequent collaboration with internal stakeholders across various business units.
Essential Functions:
- Develop thorough test scripts, plans, and expected results tables for functional, system, and integration testing.
- Document and resolve system problems to ensure a robust testing framework.
- Provide guidance during user acceptance testing, collaborating with technical and non-technical areas to establish priorities.
- Monitor testing progress, identify issues, and develop corrective action strategies.
- Schedule and authorize the implementation of new and revised testing programs.
- Communicate effectively with teams and management regarding testing status, issues, and risks.
- Maintain a defect status list for prioritization.
- Coordinate tasks with the systems architect, Help Desk staff, and ECM product owner.
- Collaborate with cross-functional teams, technology teams, external vendors, and leaders to ensure seamless integration.
- Support incremental platform modifications due to program changes.
- Develop and maintain partnerships with stakeholders for program delivery and ongoing support.
- Coordinate testing and back-office training when needed.
- Schedule and lead functional meetings, preparing meeting agendas and minutes.
- Proactively follow up on action items to closure.
- Perform complex data analysis to support the resolution of production support issues.
- Foster a culture of innovation and collaboration within the team.
- Identify opportunities for process improvement within testing and UAT processes.
- Implement best practices and methodologies to enhance efficiency.
- Provide oversight for quality assurance measures throughout the testing lifecycle, ensuring adherence to industry standards and compliance requirements.
- Develop and implement training programs for UAT testers to enhance their skills and stay abreast of industry trends, fostering a learning culture within the team.
- Identify and assess potential risks related to testing processes, collaborating to implement risk mitigation strategies.
- Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of testing processes.
- Generate regular reports for management and stakeholders on testing progress and outcomes.
- Collaborate with external vendors to ensure the successful integration and testing of third-party solutions.
- Evaluate and manage vendor performance to meet established standards.
- Advocate for a positive user experience by providing valuable insights and recommendations during the testing phases.
- Oversee the creation and maintenance of comprehensive documentation related to testing processes, methodologies, and outcomes, ensuring alignment with industry standards and best practices.
Education and Experience:
- Business Administration degree or equivalent experience required.
- Five (5) or more years in financial industry with an emphasis in, Bank Card, Testing and program Stand-up; Risk & Controls, Process management and documentation.
- Proven experience with strong resource management to ensure proper resource allocation and utilization.
- Experience with Fiserv (FDR)/similar and any case management related platforms preferred.
Summary of Qualifications:
- Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
- Demonstrated experience in developing leadership skills within the testing team.
- Effective management and leadership skills through organizational or process changes.
- Demonstrated ability to introduce and implement innovative testing approaches and tools.
- Experience in Enterprise Applications, supporting internal and external stakeholders.
- Familiarity with requirements management tools for full traceability.
- Strong ability to collaborate across departments for holistic project success.
- Strong professional verbal and written skills.
- Advanced Business Acumen.
- Proven ability to interact effectively with diverse cultures and backgrounds.
- Ability to work in a diverse environment and, when needed, utilize conflict resolution skills.
- Advanced MS Suite experience (pptx, excel, and Visio).
#INDHP
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Compensation package:
- Bonus opportunities
- Performance bonus
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Case management: 5 years (Required)
- Banking: 3 years (Required)
- System testing: 3 years (Required)
- Fiserv: 3 years (Required)
Ability to Relocate:
- Orlando, FL 32819: Relocate before starting work (Required)
Work Location: Hybrid remote in Orlando, FL 32819