Growing Ophthalmology practice in Delray Beach, FL seeking a full-time candidate with strong customer service skills and professionalism. Must have experience with managing incoming phone lines, and multi-tasking. Candidate must be personable, friendly, and organized. Must be a team player dedicated to quality patient care.
Duties include checking in/out patients, accurate registration, manage multiple phone lines, confirm patient appointments, data entry, and insurance verification, manage and sort incoming faxes/documents, and maintain records requests. Must possess strong customer service and communication skills and enjoy working with patients.
Required:
High school or equivalent
Medical terminology knowledge
Minimum 1 year medical office experience, ophthalmology experience a plus
Spanish/English a plus
Duties:
- Greet and welcome patients and guests in a professional and friendly manner
- Answer and direct phone calls using a multi-line phone system
- Maintain a clean and organized front desk and lobby area
- Handle incoming and outgoing mail and packages
- Provide excellent customer service by addressing inquiries and resolving issues promptly
Skills:
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficient in using phone systems and office equipment including Microsoft 365.
- Attention to detail and accuracy in handling information
- Ability to work independently as well as part of a team
- Knowledge of HIPAA
If you are a friendly and professional individual with excellent communication skills, we would love to hear from you. This is a great opportunity to join our team and contribute to creating a positive experience for our patients.
Please note that this position may require occasional overtime.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Delray Beach, FL 33446 (Required)
Ability to Relocate:
- Delray Beach, FL 33446: Relocate before starting work (Required)
Work Location: In person