Clinical Laboratory Technologist
Biotech company, Nanoentek America Inc, located on bear hill Road in Waltham, MA is seeking a highly motivated and detail-oriented Clinical Laboratory Support Specialist.
The Clinical Laboratory Support Specialist will be responsible for providing technical support, exceptional customer service and assistance to physician office laboratory personnel on the operation of our immunoassay analyzer. You will be tasked with new customer training sessions via Virtual sessions or in-person.
Essential Functions:
The essential functions include, but are not limited to the following:
- Communicate with physician office laboratory personnel to ensure smooth operations of the Immunoassay analyzer.
- Provide exceptional customer service by answering phone calls and addressing inquiries in a professional and courteous manner.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Analyze and interpret customer concerns to identify any concerns or issues that may require further attention.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
-Will be tasked with following FDA recording & reporting guidelines to ensure our compliance with FDA regulations.
-Will be tasked with other various duties such as maintaining accurate customer contact information, following up with inactive customers, tracking customer returns of old analyzers no longer being used.
Qualifications:
-Ideally, Previous experience working in a physician medical laboratory or healthcare setting is preferred.
- Ideally, experience/familiarity working with CLIA regulations and CRM to document is preferred.
- Must have excellent communication skills, and the ability to work effectively in a team environment.
- Must have excellent phone etiquette and customer service skills.
- Must have detail-oriented with strong organizational skills.
-Proficient in computer skills (email, MS office and S/W applications etc).
-Must be curious, positive and professional.
-Minimum College degree.
Interested candidates, please reply via email with a copy of your resume.
No phone calls please
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Free parking
- Paid holidays
- Travel reimbursement
Healthcare setting:
Medical specialties:
Schedule:
Education:
Experience:
- Phlebotomy: 1 year (Preferred)
License/Certification:
- CNA (Preferred)
- Certified Medical Assistant (Preferred)
- Medical Technologist (Preferred)
Ability to Commute:
- Waltham, MA 02451 (Required)
Ability to Relocate:
- Waltham, MA 02451: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person