Full / Part time job description
ORGANIZATION
The mission of Willow Dental Health Center is to improve the health of the community by providing culturally sensitive, integrated primary and preventative dental health care to all, and collaborating with community partners to address the social determinants of health.
POSITION SUMMARY
Under the supervision of the Dental Front Office Manager and the Dental Director, the Dental Clinic Receptionist is responsible for liaison between the Dental Clinic and patients at Front Desk. Answers phones, greets, registers and schedules patients. Updates patient identification, contact, insurance and eligibility information. Answers patients non-clinical questions. Collects and enters data. Report to back office that patient has arrived. Collects fees, as appropriate. Bilingual English/Spanish.
DUTIES AND RESPONSIBILITIES
To be performed in accordance with Willow Dental Health Center Policies and Procedures
- Dental Reception/Patient Check-in/out duties.
- Greets patients and visitors in a prompt, courteous and respectful manner.
- Answers phones, provides information, takes messages and/or directs calls to appropriate individuals.
- Checks patients in, updates information, and verifies insurance eligibility.
- Schedules and confirms appointments.
- Follows up with patients who have missed appointments and reschedules as appropriate.
- Posts patient payments and prints information for patients as needed.
- Maintains the lobby in orderly manner.
- Assists with various administrative functions of the center as appropriate and as time permits.
- Participates in quality improvement programs and initiatives.
- As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
- Other duties as assigned and requested.
QUALIFICATIONS
- High School Diploma or GED certificate.
- Bilingual/biliterate English/Spanish required.
- Knowledge of dental terminology and minimum 1 year of dental office experience required.
- Excellent customer service skills and professional demeanor; courteous and respectful phone skills.
- Understands and can utilize Windows, MS Word, MS Excel and Dentrix computer systems.
- Has a basic understanding of dental procedures and next appointments, and is able to convey this information to patients.
- Team player, quick learner, flexible with the ability to adjust pace to the needs of the office.
- Experience working effectively with a multi-cultural and economically diverse population.
- Ability to work with all types of clients regardless of their race, immigration, housing or financial status.
- Commitment to support and implement the philosophy, goals, and objectives of our practice.
The pay range for this position is $25.00 to $30.00 per hour. However, the final base pay will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.
Willow Dental Health Center is an equal opportunity employer.
Pay: $25.00 - $30.00 per hour
Job Types: Full-time, Part-time
Pay: $25.00 - $30.00 per hour
Benefits:
Schedule:
Experience:
- Dental Customer service: 1 year (Required)
- Computer skills: 1 year (Preferred)
- Dental terminology: 1 year (Preferred)
Ability to Commute:
- San Jose, CA 95110 (Required)
Work Location: In person