Job Title: Customer Service Representative
Location: Tempe, AZ
Job Type: Temporary Position - 90 days
Pay: $20 - $24 per hour
Rescue One Air is a leading HVAC company based in Tempe, AZ, dedicated to providing top-notch heating, ventilation, and air conditioning solutions to our customers. We pride ourselves on delivering exceptional service with a commitment to quality and efficiency. As we continue to grow, we are seeking a detail-oriented and efficient Dispatcher/CSR to join our team.
Job Description
We are seeking an experienced customer service-minded representative who is self-motivated, able to work independently, and passionate about helping homeowners. The candidate's fixed schedule will be Monday-Friday from 8am-5pm. (Weekends as needed)
Responsibilities
- Answer phone and email inquiries
- Direct calls and schedule jobs accordingly
- Perform general clerical tasks (taking memos, maintaining files, organizing documents, photocopying, faxing, etc.)
- Coordinate daily work routes for technicians
- Conduct outbound calling as needed to schedule service jobs
- Prepare information and conduct research for executive needs
- Multitask efficiently
- Proficient in spelling and grammar
- Retain and recall important information
Schedule
- 8-hour shift
- On-call availability
Requirements
- 3 years of inbound call experience (required)
- Must have reliable transportation
- ServiceTitan experience or experience with similar trade scheduling software
Work Location
If you are a dedicated professional looking to join a dynamic team and have a passion for helping homeowners, we encourage you to apply.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
Work setting:
Experience:
- Dispatching: 2 years (Required)
Ability to Commute:
- Tempe, AZ 85281 (Required)
Ability to Relocate:
- Tempe, AZ 85281: Relocate before starting work (Required)
Work Location: In person