Job description
Customer Service Representative / Dispatcher
Pay: $18.00 - $25.00 per hour
Carney and Son 72 Degrees Air Conditioning & Heating of Johns Island, SC is looking to hire a full-time Customer Service Representative / Dispatcher to coordinate and schedule
HVAC service and repair appointments and follow up with our technicians upon the completion of service calls.
Do you have strong communication skills? Are you courteous and customer service oriented? Do you enjoy working as part of a team for a well-established company? If so, please keep reading!
This Customer Service Representative / Dispatcher position pays depending on experience, with the opportunity to earn commissions for exceptional work.
We also offer a great benefits package including;
· Medical
· Vision
· Life insurance
· Paid time off (PTO)
· Paid Holidays
· Vacation Pay
Scheduled hours for this position are- 8:00 am - 5:00 pm, with the option to work more
hours if desired.
A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE /
DISPATCHER
As a Customer Service Representative / Dispatcher,
· You arrive each day ready to answer our clients’ calls promptly and professionally while extending excellent customer service to them.
· You recognize that this is where clients will form their first impression of our company, and you make customer care priority #1.
· Your role includes other responsibilities which help maintain a smooth workflow in the office and for our technicians out in the field.
· Your pleasant demeanor comes through as you receive client calls and dispatch service calls to our field technicians.
· You keep customers updated and informed on the technicians’ scheduled arrival time.
· You call our Club Membership clients daily to schedule service appointments.
QUALIFICATIONS
· Excellent at communicating over the phone and handling phone systems, filing documents, or updating customer profiles/account
· Proficiency with Microsoft Word and Excel
· Strong organizational skills
· Previous experience in customer service, client services, or a related filed
· Customer-focused for positive customer experience and resolution
· Customer service experience
· Are you dependable?
· Do you have the ability to prioritize tasks effectively?
· Do you pay attention to detail?
· Are you friendly and able to empathize with others?
If so, then this just might be the perfect fit for YOU!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
ABOUT CARNEY AND SON 72 DEGREES AIR CONDITIONING & HEATING
Established over 35 years ago by James W. Carney and his son Curtis Carney, our third-generation family-owned business strives to provide thorough and efficient skilled heating and air conditioning services to every customer we serve. We cover the residential and light commercial HVAC needs of the James Island, Folly Beach, and Charleston, SC areas, and have developed close ties within these communities. We work hard to maintain our reputation for honesty and excellence with every job we take on. We consider our valued employees to be an essential part of the Carney and Son family and provide them with amazing opportunities for growth and advancement, as well as highly competitive compensation and benefits packages. We care about the success of our employees and want to help them reach both their career and personal goals, and to create a strong work/life balance.'
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Work Remotely
Job Type: Full-time
Salary: $18.00 - $25.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
- Charleston, SC: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
Ability to Relocate:
- Johns Island, SC 29455: Relocate before starting work (Required)
Work Location: In person