McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.
The Service Writer assists the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. The Service Writer answers customer inquiries about service work and distributes customer inquiries accordingly.
Duties and Responsibilities:
- May prepare Service Technicians labor performance productivity and efficiency reports
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Closely work with technicians to ensure proper parts are ordered for the service department.
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Maintains service accessories and supplies and prepares replacement orders
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Print a list of all back-ordered parts and feedback as to expected ship dates or status updates
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Ensure the shop returned parts or cores are made available to Parts Department in a timely manner for accurate restock and or return
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Coordinate and process oil sampling program
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Opens and closes work orders as directed by the Service Manager
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Maintains service department filings and records and service library with current information
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Updates customer profiles
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Maintains a clean work area and preforms work in a neat and orderly fashion following all safety rules and regulations
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Maintains knowledge of John Deere and competitive products
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Fields internal and external customer inquiries to the Service Department
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Maintain regular on-site attendance – Indoor and outdoor work environment. Employee may be exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. Quiet noise level.
Benefits:
- Paid Time Off-80 Hours in the First Year!
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Ongoing training by the best in the industry
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Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
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401K with Employer Match
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$50,000 Life Insurance Policy
Qualifications and Skills:
- Construction and forestry equipment experience required
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Knowledge of John Deere and competitive products required
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High School Diploma, GED or equivalent experience required; Associate degree preferred
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Experience working in service department
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Experience with basic accounting practices
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Experience with basic computer functions
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Experience working cooperatively in a team environment
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Experience communicating effectively
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Ability to sit or stand for long periods of time
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Ability to lift up to 25 lbs.
McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability, do not have a college degree.