Job Description:
At Jersey Mike’s, we offer a sub above – one that’s measured in more than inches or seconds ‘til served. We
carefully consider every aspect of what we do – every slice, every sandwich, every store – we provide our
customers with sustenance and substance too. Here's how we do it:
Serving high quality, fresh products with energy and a sense of urgency
Serving customers personalized products in a clean, warm and friendly atmosphere
Working with and serving others- "sharing your life with the customer"
Being a part of a bigger whole and having the desire to give back to your community
ROLE OUTLINE
The ideal candidate for this position will be a proactive leader with a passion for the hospitality industry
and a commitment to excellence. Strong organizational skills, a hands-on approach to training and
operations, and the ability to motivate and lead teams are essential. Experience in fast-paced
environments, particularly in the fast-food or retail sectors, would be highly beneficial. The Field Manager
will be instrumental in developing and delivering comprehensive training programs that not only equip
our staff with necessary operational skills but also foster a culture of customer service excellence and
teamwork. The responsibilities will extend beyond training to include a broad scope of operational
management tasks, ensuring that each location operates smoothly and efficiently under your oversight.
Business Acumen: As a strategic advisor, the Field Trainer must understand the organization and the
potential evolution of the business. As a solutions-oriented change leader with influencing capability, they
must develop and align the people strategy with the business strategy.
Partner with business leaders, managers and employees to design and implement talent strategies
as well as employee and leadership development programs for the Company.
Organizational Leader:
Lead teams that are focused on delivering training to team members that results in increased
speed to competency & performance.
Examine leadership styles found throughout the Company and ensure all managers rely on
leadership practices that match the company's values.
Culture Influencer: Influence and develop a companywide strategy for culture management. Responsible
for maintaining an organization’s culture. And that means ensuring all stores align with the organization’s
mission, vision, and values. Be a good storyteller, with the ability to orchestrate shared values across
employees, customers, vendors, and the community. Help to reinforce and stitch together the culture and
shared values across the candidate and employee lifecycles is paramount.
Employee Engagement:
The Field Trainer can utilize trends by developing strategies to engage employees. This may include
creating a workplace culture that promotes collaboration and teamwork, or assist in providing
opportunities for employees to develop new skills.
Training and Development:
Comprehensive Training: Develop and execute comprehensive training programs that cover all
essential aspects of our operations, from customer service and food handling to safety protocols
and cash management. The training will be tailored to new hires and existing staff, ensuring
everyone is equipped with the knowledge and skills needed to excel in their roles.
Operational Oversight: Regularly visit various store locations to oversee daily operations and
ensure that all practices adhere to our company's standards. This includes monitoring the
efficiency of workflows, the effectiveness of staff performance, and the overall customer
experience to identify areas for improvement.
Quality Assurance: Implement and monitor quality control measures to maintain high standards
in food and service quality. This involves routine checks and the adjustment of operations to meet
both company standards and customer expectations.
Feedback and Continuous Improvement: Serve as a bridge between frontline employees and
higher management, channeling feedback both ways to improve service delivery and operational
efficiency. Act on customer feedback and operational data to refine training programs and
operational strategies.
Ensuring Compliance: Make sure all staff comply with health and safety regulations specific to
the fast-food industry. Regularly update training materials to reflect the latest compliance
standards and operational best practices.
SKILLS & REQUIREMENTS
Minimum of 2+ years in an operations-oriented leadership role
Proven ability to deliver results, effectively influencing decisions through strong negotiation skills
Must have a demonstrated track record of meeting operational goals; standards; building sales
and maximizing profits
Must be physically present and visible in stores
Excellent interpersonal skills: Problem-solving skills, strategic thinking and leadership skills
Multitasking skills and the ability to tend to multiple problems at a time
Stamina: Long, busy days on your feet are the trademark of this job.
Teamwork: Be are part of a team.
A drive to succeed, motivated
Ability to travel as required; A Valid Driver’s License
PHYSICAL DEMANDS:
Climbing, stooping, kneeling, crouching, reaching: Ascending or descending ladders, stairs, and the like,
using feet and legs and/or hands and arms. Body agility is emphasized. Bending body downward and
forward by bending spine at the waist. Bending legs at knee to come to a rest on knee or knees. Bending
the body downward and forward by bending leg and spine. Extending hand(s) and arm(s) in any direction.
Standing: Required for sustained periods of time.
Walking, Pushing, Pulling, lifting: Moving about on foot to accomplish tasks, particularly for long
distances or moving from one work site to another. Using upper extremities to press against something
with steady force in order to thrust forward, downward or outward. Using upper extremities to exert force
in order to draw, haul or tug objects in a sustained motion Raising objects from a lower to a higher position
or moving objects horizontally from position-to-position.
Fingering, grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than
with the whole hand as in handling. Applying pressure to an object with the fingers and palm.
Talking, hearing, Visual: Expressing or exchanging ideas by means of the spoken word. Perceiving the
nature of sounds at normal speaking levels with or without correction. The worker is required to have
visual acuity to perform an activity such as: slicing, grilling, operating POS system.
Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
Light and Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force
frequently, and/or a negligible amount of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Mental Demands: Ability to comprehend and follow instructions, perform tasks assigned, make decisions,
interact with the public or co-workers, communicate orally and adapt well in the face of workplace
stressors such as (customer service complaints, maintaining the security of people and property,
competing priorities of reasonable or high significance to the successful function of the store, etc.)
Job Types: Full-time, Part-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Experience level:
Restaurant type:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person