City Wide Facility Solutions is a $500 million dollar national sales and commercial property management company seeking to add a motivated Second Shift Manager to our growing team. Our Atlanta location is one of the best performing locations in the system. A City Wide Second Shift Manager oversees the maintenance of multiple janitorial contracts and exercises good judgment in reporting client concerns to management. The ideal candidate will be hard-working, detail oriented, independent, and results oriented. The Second Shift Manager is responsible for the quality control of general janitorial services, increasing client satisfaction, and working productively with Independent Contractors.
Job Type: Full-time On site
Responsibilities:
· Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities to the IC and collaborating on solving problems.
· Review scope of work with the IC and ensure quality assurance in each account.
· Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the Nightly recap via email or phone message.
· Make recommendations for IC work assignments, or if necessary, terminations.
· Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
· Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
· Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
· Other duties as necessary.
Experience:
· High school diploma or equivalent experience in commercial janitorial services industry.
- Must have driver’s license and access to transportation.
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Microsoft Office (Excel, Word, and Outlook)
- Knowledge in CRM databases preferred.
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person