Job Overview
The Customer Service Representative’s primary responsibility is providing an exceptional customer experience to every customer. The CSR role will answer questions, provide information and process orders for our customers. All customer communications, whether over the phone, email and/or in person, will be professional and courteous. Our CSR will provide awareness to our customers of the various products and services OPT offers to expand our customer sales.
Responsibilities and Duties
· Process incoming calls, emails, CRM cases and in person transactions such as: orders, quotes, returns, order expedites, product information, product availability, etc.
· Ensure all orders, quotes, returns, cash sales and CRM cases are processed accurately and in a timely manner
· Take ownership of customer orders, issues and CRM cases with prompt follow through to resolution. This includes: expediting product, ensuring delivery is met, researching project technical questions, alternatives items, etc.
· Assist customers with website navigation trouble, login resets and other customer service issues as needed.
· Selling products and service to clients and processing payments.
· Forwarding and escalating inquiries to relevant individuals and departments.
Qualifications
· Strong communication skills, both oral and written required.
· 2-3 years Customer Service or Sales experience required
· Excellent problem solving skills.
· Strong team collaboration skills, flexibility to learn and perform all CS functions.
· Ability to stay calm and adapt/respond to different types of challenges.
· NetSuite ERP and CRM experience a plus
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person