About us
Our mission is to provide high-quality pest control services for our clients by controlling their pest issues in the safest and most efficient manner possible. We provide service with integrity by doing the right thing for our customers, our team, and our community.
Customer Service Representative
Job Overview: We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a genuine commitment to delivering a positive customer experience.
Responsibilities:
1. Customer Interaction:
· Respond promptly and professionally to customer inquiries via phone, email, and chat.
· Provide accurate information about products, services, and company policies.
· Address customer concerns and resolve issues in a timely and effective manner.
2. Order Processing:
· Assist customers with service order placement, modifications, and cancellations.
· Track and manage service order status, ensuring timely delivery and customer satisfaction.
3. Problem Resolution:
· Investigate and analyze customer problems, finding prompt and appropriate solutions.
· Collaborate with other departments to resolve complex issues and ensure customer needs are met.
4. Communication:
· Communicate product information, promotions, and updates to customers.
· Ensure clear and concise communication both internally and externally.
5. Record Keeping:
· Maintain accurate and detailed customer records in the database.
· Document customer interactions, feedback, and resolutions.
6. Service Knowledge:
· Stay informed about service offerings, industry trends, and company policies.
· Provide service recommendations based on customer needs.
7. Customer Feedback:
· Gather and relay customer feedback to the appropriate teams to improve product and service offerings.
· Proactively identify areas for improvement in customer service processes.
Qualifications:
1. Education:
· High school diploma or equivalent; additional education is a plus.
2. Experience:
· Previous experience in customer service or a related field is preferred.
· Familiarity with CRM systems is an advantage.
3. Communication Skills:
· Excellent verbal and written communication skills.
· Ability to convey information clearly and concisely.
4. Problem-Solving:
· Strong problem-solving and decision-making skills.
· Ability to think on your feet and find solutions in a fast-paced environment.
5. Customer Focus:
· A genuine passion for helping and serving customers.
· Patience and empathy in dealing with various customer situations.
6. Team Player:
· Ability to collaborate with colleagues and other departments.
· Willingness to contribute to a positive and collaborative work environment.
7. Adaptability:
· Flexibility to adapt to changing processes and priorities.
Benefits: Competitive salary, health insurance, dental insurance, paid time off, 401k with a 4% company match, ongoing training, and opportunities for career advancement.
If you are enthusiastic about providing excellent customer service and thrive in a dynamic and customer-focused environment, we invite you to apply for this position and become an essential part of our customer service team.
Job Type: Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 16 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person