POSITION SUMMARY
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Job Type: Full-time
Pay: $11.00 - $11.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
Ability to commute/relocate:
- San Juan, PR 00907: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person