Job Summary:
Medical Receptionist duties include, but not limited to, checking patients in or out and collecting money, answering and transferring calls, scheduling appointments, scanning and printing medical records, back up for check-out, etc. Candidate must be reliable, dependable, able to multi-task, possess excellent telephone and computer skills, and provide exceptional customer service.
Essential Job Responsibilities:
· Answering patient calls using a multi-line phone system with professional phone etiquette.
· Schedule, reschedule, and coordinate patient appointments as needed using our electronic health system (Medinformatix)
· Collects all co-pays, deductibles, self-pay fees and patient balances
· Reviews all balances and assist patients in setting up a payment plan when needed
· Accurately documents collections notes in patient charts
· Greets patients and family members in a positive, professional, and helpful manner. Provides directions, information, and other assistance as needed. Handles patient concerns in helpful, objective manger, involving supervisor as appropriate.
· Handles administrative duties such as answering phones, making copies, scheduling appointments, making referrals, verify insurance, and maintaining supplies for work area.
· Additionally, you may maintain patient records, breakdown medical charts for record keeping, and coordinate billing. You will also communicate with the clinical staff to ensure all appropriate patient information is gathered. You may also be responsible for typing up discharge instructions for a patient.
· Communicates with patients, family members, and/or caregivers in a culturally and linguistically appropriate manner.
· Provider patient with necessary paper forms to complete insurance and demographic information at the time of check-in.
· Complies with all OSHA and HIPASA regulations.
· Monitors patients wait time, to ensure timeliness of appointments and patient flow.
· Communicates with and assists physicians, patients, and coworkers in a professional and courteous manner.
· Performs clinical and non-clinical duties assigned by Supervisor.
· Reports to work on a regular and consistent basis.
· The job holder must demonstrate current competencies applicable to job position.
Experience:
Minimum of two (2) years medical experience, preferably in an office practice setting.
Knowledge:
Knowledge and demonstrated proficiency in preforming clinical and/or administrative skills.
Knowledge of policies and procedures related to money management and patient confidentiality.
Skills:
Skill in appropriate assessment and assistance techniques.
Skill in appropriate use of universal precautions, safe workplace, and confidentiality methods.
Skill in health information management by appropriately charting patient data.
Skill in use of computer.
Abilities:
Ability to perform independently within department’s policies and procedures.
Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients’ families.
Ability to communication clearly.
Ability to work effectively as team member with physicians and other staff.
Ability to respond to changing demands in a flexible manner.
HIPAA:
This position shall have full access to information in a patient’s medical record, in order to provide quality patient care. Patient information is to be held strictly confidential. Patient information will not be used or disclosed for any purpose other than the performance of job responsibilities and duties.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Application Question(s):
- Do you have experience in a medical office?
- Is your resume current and up to date?
Work Location: In person