We are seeking a highly skilled Intake Representative to join our team. This individual will be responsible for handling customer inquiries and providing exceptional customer service through inbound and outbound calls, emails, and chats. The successful candidate will have a strong ability to communicate effectively and build rapport with customers. The Intake Representative will also be responsible for analyzing customer data and identifying opportunities.
**Responsibilities:**
- Handle customer inquiries and provide assistance in a timely and professional manner.
- Engage in data entry to accurately capture customer information.
- Maintain excellent phone etiquette and ensure customer satisfaction.
- Analyze customer data to identify opportunities for improvement.
- Utilize customer feedback to improve processes and customer experience.
**Skills:**
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Experience with inbound and outbound calling
- Proficiency in data entry and analysis.
- Strong phone etiquette skills.
- Ability to analyze customer data and identify opportunities for improvement.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Stafford, TX 77477: Relocate before starting work (Required)
Work Location: In person