General Manager – Job Description
Reports to: Foxwood Hills POA Board of Directors
FLSA Status: Exempt – Salaried
Job Description and Scope of Job: The General Manager is employed by the Board of Directors of the Foxwood Hills Property Owners Association (POA) and is responsible for effectively leading the organization such that it successfully achieves its mission as established by the Board of Directors and fulfills the Association’s duties and responsibilities as defined and provided in its Bylaws. Specific areas of responsibility include executive leadership of the staff of the organization; support of positive member relations; executive support of the Board of Directors of the organization; responsible and accountable financial planning and execution; responsible decision making and problem solving; community connection/liaison activities; effective organizational management.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The qualifications, critical physical demands and working conditions listed below are basic requirements that may allow for reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Qualifications:
· It is required that, at minimum, the General Manager will have a Bachelor’s degree in a professional discipline, or equivalent experience, relevant to providing executive leadership for an organization of this type.
· It is required that, at minimum, the General Manager have experience in a business related field or other leadership position.
· It is required that the General Manager present a professional and positive image to members and the greater community through appropriate appearance and grooming, demeanor, and comments.
· As General Manager it is important to convey an unvarying and consistent message that he/she is the industry expert who knows the property management business and general business acumen. The General Manager must always present a professional and business-like manner, starting with appearance and attire.
Skills:
· It is required that the General Manager has excellent professional communication skill, including written and oral communications skills, strong listening skills, and the ability to make presentations to groups.
· It is required that the General Manager has strong organizational skills, including the ability to plan, organize, and set long-term strategies with an appropriate work plan to accomplish them.
· It is required that the General Manager be able to work collaboratively and positively with others of diverse backgrounds, opinions, and needs.
· It is required that the General Manager be able to independently identify and resolve problems or make recommendations to the Board of Directors about resolution options. The General Manager must be able to apply sound problem solving skills and make decisions that reflect the best interest of the organization.
· The General Manager must be willing to accept responsibility for his/her decisions and the resulting consequences.
· It is required that the General Manager be computer literate and able to use software functions such as email, word processing and spreadsheets.
Position Specific Job Duties and Responsibilities:
Member Relations: Keeps a finger on the pulse of the organization’s membership to foster positive member relations. Provide meaningful communications with membership, both verbally and written. Stay current on legal requirements related to Association bylaws and state statute. Works diligently to anticipate and resolve legitimate member problems or issues. Provides appropriate feedback and response to member requests. Facilitates member gatherings, both formal meetings and member social events.
Provides Supervision and Leadership for Association Staff: Is responsible for all facets of staff management including: effectively recruiting, hiring staff, & training; assigning work to staff members based on their skills, abilities and job responsibilities; providing regular and appropriate supervision of staff; and conducting performance-monitoring activities as needed and performing a formal written performance appraisal at least annually. Effectively addresses disciplinary issues when necessary and is empowered to discharge staff, as necessary. To be effective in this part of the role, the General Manager must have a working level of knowledge of basic human resources policies, procedures, laws and regulations.
Promotes and demonstrates commitment to the organization’s mission, vision, values and program of work. Functions well as both a team member and a team leader, and uses appropriate influence to inspire and guide individuals toward organizational goal achievement. The ability to actively listen to the content and process of communications by individual staff members and within and between the staff group, the ability to facilitate meetings, and the ability to coach and mentor are vital in this role.
Executive Leadership: Provides leadership strategically and systemically both within the organization and outside of it through advocacy at the city and county level in matters of importance to members and the organization. Maintains a current understanding of issues, research, trends, and best practices and integrates and interprets this information so that it is actionable by staff, the Board of Directors, committees and other groups within the organization. Fosters a team culture across the organization and promotes the overall image of the organization as a whole. Embodies the values of the organization and demonstrates adherence and modeling of these values for others through every day conduct. Provides leadership and direction in the development and accomplishment of strategic organizational goals.
Support to the Board of Directors: Provides support and leadership to the Board of Directors and any committees appointed by the Board. Keeps them informed about the organization’s operational activities and issues, community connecting/liaison activities and issues, and political/legislative activities and issues, as appropriate, through reports at Board and Committee meetings and the distribution of appropriate resource materials, as well as is appropriate in between meetings via phone calls, emails, etc. Formulates strategic direction and policy recommendations for Board review and action. Implements Board policy at the organization level.
Community Connecting/Liaison Activities: Acts as the key spokesperson for the organization. Acts as the key liaison between the organization and its members to other community entities, local and county government entities, business and civic organizations and other relevant stakeholders.
Organizational Management: Uses relevant data and information to monitor the programs and services of the Association. Works with the Board’s appointed Budget Committee to develop an annual budget for approval by membership. Ensures the Association is operating within its budget. Pursues cost effective management practices to ensure the Association is as cost effective as possible in providing services to the members and in its overall operations. Seeks the development of new sources of revenue or enhance existing revenue sources. Demonstrates a thorough understanding of all governance and regulatory requirements and ensures requirements are met.
Critical Physical Demands of the Job:
1. The General Manager must be able to spend the majority of his/her day walking, sitting, standing and/or driving.
2. The General Manager may be regularly required to travel to off-site locations that may not be barrier-free.
3. The General Manager must be able to type on a computer keyboard and operate other office equipment.
4. The General Manager must be able to effectively communicate with others both verbally and in writing. The ability to see, hear, and speak are helpful in this process.
5. The General Manager must be able to work well under stress and meet deadlines.
Working Conditions:
While performing the duties of this job, the General Manager will primarily work in an office-based setting with little temperature variance and minimal to moderate noise. There may be periods of high stress related to the responsibilities associated with the position.
An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.
South Carolina Terms of Employment Notice must be signed in compliance with South Carolina law. Form #CL-26.
Administrative Duties:
- Setting and meeting goals for service, operations, and financial results
- Maintaining excellent customer service standards
- Maintaining property and equipment
- Inspecting and adhering to safety and sanitation guidelines
- Performing front-line customer service
Work Remotely
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
Schedule:
- Day shift
- Monday to Friday
- On call
Experience:
- Management: 3 years (Preferred)
- restaurant management: 1 year (Preferred)
Education:
License:
Language:
- English and Spanish (Preferred)
Work Location: In person