You love talking to people??
Then join the Credit Union Difference! We are a not for profit that helps people.
In addition to taking care of our members, we take care of our employees with some great benefits:
-
$20.87/hr
-
35 hour work week.
- 4 weeks of paid time off.
- Federal holidays off.
- Full benefits package
-
401K (Up to 4.5% matching PLUS 4% employer contribution)
Details:
The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. They have the opportunity to make a difference in the financial health of our members while supporting them in their life goals.
Responsibilities:
1) Service
- Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.
-
Meets all established sales and service goal.
- Possess adequate product knowledge as measured by the annual product knowledge certification assessment
2) Member Service
-
Explain and recommend credit union products and services
-
Provide general account information
-
Provide information on new and on-going promotions
-
Address and resolve member problems and complaints
3) Execution of Departmental Programs, Policies, and Procedures
- Record research requests and deliver to appropriate personnel
-
Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
-
Assess field of membership qualifications and provide accurate information
-
Meet daily/monthly departmental productivity standards
4) Financial Obligations
- Possess knowledge of PAM (the audio response system), and assist members with the usage
-
Possess strong knowledge of MY247 online banking and assist members with the registration and usage
-
Possess knowledge of bill pay and assist members with the set up and usage
-
Facilitate wire transfer requests
-
Process check orders
-
Provide loan payoff information
-
Set-up auto share transfers, loan transfers and off-cycle transfers per member requests
-
Provide rate information on deposits and loans
5) Process Financial Transactions
- Post loan payments
-
Process phone transfer requests between share accounts, loan accounts and cross-member accounts
-
Process check withdrawals
-
Process loan advance requests
6) Other
- Adhere to other duties as assigned
Qualifications:
-
High School Diploma or equivalent
-
Minimum 3-years member service (customer service) experience - preferably in a Financial Institution setting but not required
- Meet monthly sales goals
-
Excellent communication skills both verbal and written
-
Ability to work well under pressure and multitask
-
Enjoy problem solving and interaction with members
-
Excellent interpersonal skills
-
Strong phone etiquette, pleasant voice and demeanor
- Must be able to sit for long periods of time
-
Type 20-30 words per minute
-
Team oriented
HACU is an Equal Opportunity Employer
This position is onsite