Responsibilities:
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Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
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Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
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Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
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Schedule patient appointments effectively to ensure smooth service operations
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Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
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Assess and collect payment based on Health Center’s policy and procedure
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Maintain confidentiality and compliance with privacy regulations
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Perform other unit-specific duties as assigned
Minimum Qualifications:
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High school diploma or equivalent; Associate degree preferred
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Previous experience in a healthcare setting or customer service role preferred
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Strong computer skills required, with proficiency in electronic medical record systems considered a plus
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Excellent communication and interpersonal skills
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Strong attention to detail and ability to multitask effectively
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Knowledge of medical terminology and insurance procedures is a plus
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Bilingual in English/Chinese
Compensation and Benefits:
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Salary: $40,000.00 - 46,000.00 per year
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Medical insurance
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Employer-paid dental, vision, disability and life insurance
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403(b) retirement savings plan
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Flexible spending accounts for transit, parking, health and dependent care
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Paid time off (28 days for the first year of employment)
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Employee Assistance Program
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Tuition reimbursement for eligible employees, and
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The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Job Type: Full-time
Pay: $40,000.00 - $46,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Employee mentoring program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Acute care
- Medical office
- Outpatient
Medical specialties:
- Internal Medicine
- Ob/Gyn
- Pediatrics
- Primary Care
- Psychiatry
Schedule:
- 5x8
- 8 hour shift
- Every weekend
- Monday to Friday
Work Location: In person