Job Purpose
The purpose of the New Patient Scheduler is to support Oncology Specialties by telephones and scheduling all incoming new patient referrals. Other duties include confirming, cancelling, and rescheduling appointments as well as directing physician to physician calls.
Essential Job Functions
- Answer a high volume of calls in a timely manner and complete new patient referrals according to department standards.
- Accurately enter data given for callers or referring offices into practice management and EMR systems.
- Distribute information to the appropriate person or department in a timely manner.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
- Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
- May schedule and confirm patient appointments.
- Answer telephones and direct calls to appropriate staff.
- Receive and route messages and documents as needed.
- Perform reminder and no show calls.
- Operate office equipment such as multi-line phone system and use word processing, spreadsheet, and other software applications as needed to do work assigned.
- Perform various clerical and administrative functions as needed.
- Assist telephone operators with incoming calls as needed.
- Transmit information or documents as needed, using computer, mail, or fax machine.
- Ability to be at work regularly and on time.
- Other duties as assigned.
Qualifications
- Excellent telephone etiquette skills.
- Must be organized and detail-oriented.
- Must be able to prioritize phone calls and multitask.
- Must be able to complete new patient referrals in a timely manner.
- Must be professional, polite, and friendly.
Education/Experience
- Must have a high school diploma or equivalent.
- Experience in medical office setting preferred.
Working conditions
This position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.
Physical requirements
This job requires sitting at a desk and answering phone calls for up to eight hours a day.
Required
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High School or better in General/Basics
Preferred
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
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Loyal: Shows firm and constant support to a cause
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Thought Provoking: Capable of making others think deeply on a subject
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Enthusiastic: Shows intense and eager enjoyment and interest
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Functional Expert: Considered a thought leader on a subject
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
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Self-Starter: Inspired to perform without outside help
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
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Job Security: Inspired to perform well by the knowledge that your job is safe
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Peer Recognition: Inspired to perform well by the praise of coworkers
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization