Automotive Service Advisor
The Automotive Service Advisor is responsible for scheduling service work in the service department and for handling quick lube Service Customers.
ESSENTIAL DUTIES for Automotive Service Advisor :
- Maintain Customer Satisfaction Index rating at an acceptable level.
- Ensure that all vehicles are serviced in a timely manner.
- Greet customers in a timely, friendly manner.
- Schedule appointments.
- Obtain customer and vehicle data.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Identify the prime service and verify service needs with the customer.
- Indicate on repair order the exact repair instructions.
- Provide estimates of labor and parts.
- Obtain customer’s signature on repair order and method of payment.
- Follow-up progress of each repair during the day. Maintain an open line of communication with the customer regarding the status of their vehicle.
- Handle telephone inquiries regarding work in progress or appointments.
- Be responsible for Quality Control; do everything possible to ensure that the vehicle is fixed right the first time.
QUALIFICATIONS for Automotive Service Advisor:
- High School Diploma or Equivalent; automotive training a plus.
- General knowledge of vehicle mechanical operations.
- Excellent oral and written communication skills.
- Professional appearance.
- Valid in-state Driver’s License and clean driving record.
WHAT WE OFFER for Automotive Service Advisor:
- High traffic location
- Tremendous product & inventory
- Ongoing company-wide training
- Aggressive pay plans
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- Wide variety of benefit choices including Medical, Dental, Prescription
We are an equal opportunity employer and a drug-free workplace.
If you are interested in this Automotive Service Advisor position apply today!
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Paid Training:
Management:
Typical end time:
Typical start time:
Work Remotely
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Service Advisor: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple locations