Customer service representative/Receptionist
Would you enjoy working for an industry leading HVAC company?
Are you a motivated customer service representative that is driven to provide an excellent customer experience?
Metro Heating & Cooling is a group of 50 amazing coworkers; we take our work seriously and treat our customers with honesty and integrity. As a result, our customers love us, refer us to their friends and family, and our business continues to grow and grow!
Join our team and help us beat the competition every day!
Duties and Responsibilities (includes but not limited to):
· Answers inquiries about company. Books service appointments, operates Desco software and Salesforce software on a daily basis.
· Performs administrative and office support. Fields telephone calls, receives and directs visitors, word processing.
· Maintains customer relationships by handling questions and concerns with speed and professionalism.
· Contacts businesses or individuals, describing products or services, and obtains customer information and sales leads.
· Partners with technicians and helps direct, to provide customers with excellent communication and service
· Provides feedback to management regarding customer concerns and service aspects
Skills and Qualifications
· Requires computer literacy and data entry skills, strong communication skills
· Excellent customer service skills; commitment to company values.
· May require research skills and resourcefulness to troubleshoot customer problems.
· Must be able to work some long days and be part of on-call 5 week rotating schedule.
· Willingness to ask questions and learn HVAC industry
· Patience and the ability to multi-task
· Consistency
· High school diploma and some college required
Metro Heating & Cooling is proud of its benefit package
· 401K company match after 1 year of employment
· Health care available 1st of the month following 60 days
o Health insurance for employee and family
o Dental
o Vision
o Short term disability and long term disability
o Life insurance
o Flex spending account, or health savings account
· Year round stability with overtime available
· Paid Holidays
· Generous 2+ weeks PTO per year
· Growth opportunities
*Hourly rate is based on experience and qualifications. $20-$35/hour+
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Have you worked in an office environment before?
- Were you employed at your last job for more than 2 years?
- At your previous jobs, have you been responsible for invoicing, accounts receivable or account payable?
Work Location: In person