WHO WE ARE
Campbell & Company is an award-winning, family-oriented, and employee-powered company. The most important strength of Campbell & Company is the people who work here. We have a staff of 250 employees and are pleased to have 25 employees who have been with the company for more than 10 years.
WHY WE NEED YOU
Campbell & Company is continuously growing! To keep up with demand we need a talented individual to complement our Residential team. Our ideal customer service representative will be highly motivated and have a strong ability to multi-task while maintaining exceptional customer service, strong organizational and follow-through abilities, and superior communication skills with clients, office staff, and team members.
THE BIG TASK
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Full Time Position
Starting Pay: $16.75 Per Hour
WHAT WE OFFER
- Best Salary Structures with Incentives in our area
- Medical Insurance and Health Savings Account
- Short & Long-term Disability Insurance
- Vacation
- Sick Leave
- Paid Holidays
- Company 401(k)
Our ideal candidate must have proficiency in the following:
- Excellent customer service skills
- Typing skills and proficiency with phone systems
- Highly organized and exceptional follow-through abilities
- Strong verbal and written communication skills
- The ability to schedule accurately and correctly
- Making outbound calls
KEY SUB-TASKS
- Answer inbound calls
- Make outbound calls to existing customers
- participate in training
- maintain and update our customer database
- promote our brand
- maintain communication with dispatchers and managers
SKILLS AND EXPERIENCE
Desired:
- 1-year prior customer service experience
Required:
- Highly organized
- Strong verbal and written communication skills
- Clearly understands what it means to work in a fast-paced, goal-driven environment
- Strong multitasking ability
- Professional phone etiquette
- Passion for providing great customer service
- Excellent problem-solving skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: From $16.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- call center, customer service, sales, or appointment setting: 1 year (Required)
Work Location: In person