Field Quality Engineer
Who We Are
Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.
Role Overview
The Field Quality Engineer is the on-site engineer responsible for the initial investigation of quality issues and installation quality auditing of each assigned port or Vehicle Processing Center (VPC). The Engineer will be responsible for claims processing at their “home base” ports or VPCs, and will also rework defective claims into usable inventory when suppliers send replacement components.
Responsibilities
- Installation Quality – Conducting daily audits of installed part quality and inventory part quality. Reporting to MPA HQ engineering staff. (50%)
- Product Readiness – Conduct or support factory ‘joint fit-up’ events between MPA and local factory representatives. Liaison to arrange events (identify vehicles, receive part shipments, arrange access for out-of-town visitors, etc.). Conduct install event solo, if needed, and report results to MPA HQ Quality Team. (10%)
- Defect Part Analysis - Determine the root cause of defects (Installer, Supplier, Transport). Report investigation results to MPA HQ engineering staff. (10%)
- Defect Part Claim Processing - Review and judge ‘supplier defect’ and ‘installer defect’ claims for accuracy. (10%)
- Defect Part Rework – Repair defective part at Port/VPC with supplier’s replacement component. Inspect/Rework kits, as requested, at Port/VPC and Warehouse. (5%)
- Negotiation with other Dept/Divisions/Affiliates - Represent MPA’s interest in negotiations with other entities related to installation quality. (5%)
- Continuing Education – Completion of assigned training. (10%)
Key Performance Indicators
- Review of part install quality at “home base” port(s) or VPC(s). Scheduled travel to other assigned ports or VPCs for install quality reviews.
- Typical work schedule includes on-site attendance at Hyundai & Kia factories, as negotiated with the manager, but typically splitting time equally between OEMs’ factories:
- Review will include checks of port/VPC warehouse storage condition, part movement methods, part storage methods, install technician skill, tool calibration, the accuracy of installation to the published instructions, quality of final install, quality of Processor QC, etc.
- Review installation methods and quality to ensure processors are following the approved processes, using approved tools, adequately protecting the vehicle and accessory parts from damage, and reporting defective parts properly.
- Support MPA HQ engineering staff during on-site Factory Joint Fit-up events at the factory VPC. Engineer to represent the port/VPC processor’s skill level and provide feedback to ensure installation is possible at the planned rate. Field Quality Engineer may be required to perform Joint Fit-up event if MPA HQ engineers cannot join.
- Travel between ports, as needed, to investigate urgent issues.
- Travel to a local warehouse to investigate, inspect, sort or rework as needed.
- Coordinate with local suppliers & supplier representatives on part quality issues coming into the ports and VPCs, including inspection, rework, scrapping, or replacement.
- Create summary reports, on a routine basis, for discovered issues and resolution status.
- Negotiate on behalf of MPA, with port processors, port OEM representatives, outside vendors, and other MPA Divisions, on any manner of concern related to installation quality
Educational Requirements
- Bachelor's degree in a related Engineering discipline (Mechanical, or Electrical) required.
Experience Requirements
- 3+ years of directly related professional-level quality position experience in Automotive Industry (Supplier or OEM)
- Familiarity with common Quality concepts, incl. 8D, 5Why, CAR/RCA, SPC, Design/Process FMEA, Quality Management System, Supplier Audits, (ISO/TS/IATF16949, QS-9000, ISO9000, etc.), ASTM/SAE/ISO standards, preferred.
- Familiarity with various manufacturing processes, incl. injection molding, blow molding, small electronics manufacturing, extrusion, die casting, forging, assembly & kit packing, preferred.
- Familiarity with common automotive systems, functions, and assembly/disassembly processes
- Knowledge of common PC software, including word processing, spreadsheets, presentation and scheduling software, and email.
Work Schedule & Travel Requirements
- Monday through Friday, 8:00 AM - 5:00 PM
- Extensive overnight travel (over 50%) by land and/or air.
Location: (Montgomery, AL, 36105/ West Point, GA, 31833)
Hyundai Mobis Parts America - Benefits
We offer a competitive benefits package for full-time employees which include:
- Medical, Dental, and Vision
- 401K with employer matching
- Tuition Reimbursement
- Paid Vacation, Paid Sick Days and Paid Holidays
- Mapped career plans; we believe in developing and promoting our talent!
- Company Discounts & more!
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Job Types: Full-time, Contract
Pay: $70,000.00 - $85,978.99 per year
Benefits:
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you now or in the future require visa sponsorship to continue working in the United States?
Education:
Experience:
- Quality Engineering: 3 years (Required)
- Automotive engineering: 3 years (Required)
Willingness to travel:
Work Location: In person