**Must be Bilingual**
Position: Bilingual Intake Coordinator
Status: Exempt (Salary)
Reports to: Director of Vocational Training
Salary & Benefits: This is a full-time, permanent, career position. The salary range is $38,000 - 40,000 commensurate with experience. The agency benefit package includes health, life, and disability insurance, retirement plan, and bonus program.
Position Summary: The Intake Coordinator serves as the initial point of contact for clients seeking GWTP’s Vocational Training services. The Intake Coordinator is responsible for conducting assessments, providing information, and ensuring a smooth intake process. This position is integral in connecting clients with the appropriate programs and services, aligning our mission to help those in need. The Intake Coordinator reports to the Director of Vocational Training.
Position Responsibilities:
Intake Process Management:
- Responsively handle client outreach/inquiries through phone, email, and in-person interactions. (Minimum of 30 connections per week)
- Expertly guide clients through the intake process, ensuring a smooth and supportive experience.
- Administer TABE testing, including Grade Locator, Pre, and Post assessments, and generate detailed reports.
- Facilitate applicant orientations and diligently maintain applicant records, including application and eligibility documents.
- Track and manage referral leads given to appropriate programs and services for clients.
- Conduct income calculations to determine participants' program qualifications.
Documentation and Reporting:
- Prepare timely and accurate reports on intake activities, client demographics, attendance, and eligibility requirements, fulfilling contractual and grant obligations (i.e. ICCB Contract System – DAISI).
Database Management:
- Maintain meticulously detailed and up-to-date client case notes and program-related information.
- Ensure accurate data entry while strictly adhering to privacy and confidentiality policies.
Program Referrals:
- Collaborate closely with the Vocational Training Leadership Team to identify and recommend programs, services, and resources that align with clients' specific needs and goals.
Supportive Services:
- Track and issue supportive resources, such as bus cards and gas cards to program participants.
Team Collaboration:
- Work collaboratively with other team members to ensure a seamless integration of services and maximize the effectiveness of our programs.
General Administrative Duties:
- As assigned, undertake additional administrative tasks to support the smooth functioning of the organization.
Qualifications/Requirements:
- Must be bilingual for position.
- Bachelor's degree in social work, psychology, human services, or a related field (or equivalent work experience).
- Proven experience in intake coordination, case management, or a similar role, preferably within a nonprofit or social services setting.
- Must have the ability to use initiative, discretion and independent judgment in making decisions.
- Demonstrated ability to communicate effectively, both verbally and in writing, with diverse populations.
- Strong interpersonal skills with a focus on building rapport and maintaining professional relationships.
- Knowledge of community resources, social services, and assistance programs.
- Exceptional organizational skills and attention to detail for accurate record-keeping and data management.
- Proficiency in using database systems and Microsoft Office Suite (Word, Excel, Outlook, Google).
- Ability to work independently and as part of a team, while managing multiple tasks efficiently.
To Apply: Qualified candidates should submit a detailed cover letter and resume demonstrating how they meet or exceedeach qualification/ requirement. Submit your materials via e-mail or mail to: jobs@gwtp.org. Please clearly indicate which position you are applying for in the subject line of the e-mail. If you prefer, you can mail your application materials to us at:
Human Resources
Greater West Town Community Development Project
500 N Sacramento Blvd.
Chicago, IL 60612
About Greater West Town:
Greater West Town’s continuum of services to community residents includes:
- GWTP’s Vocational Training Program: Hands-on skill training, career counseling, and job placement in two high-growth economic sectors—Woodworking & Solid Surface Manufacturing, and Shipping & Receiving.
- GWTP’s West Town Academy alternative high school and Youth Employment programs: Pioneering initiatives that address Chicago’s longstanding and persistent high school dropout crisis and reclaim some of our community’s most at-risk youth. GWTP Youth programs help young people earn their high school diploma, continue to post-secondary education and/or advanced technical training opportunities, and find permanent career-path employment.
- GWTP’s Adult Employment Services Program: Provides comprehensive skills assessment, career counseling, support services, and direct job placement to unemployed people to enable them to rejoin the workforce and to ensure their success in the workplace.
GWTP is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job Type: Full-time
Pay: $38,000.00 - $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Chicago, IL 60612: Relocate before starting work (Required)
Work Location: In person