Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is a great opportunity for individuals with excellent communication skills and a passion for hospitality.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional and timely manner
- Operate phone systems and handle incoming calls with proper phone etiquette
- Maintain cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Experience:
- Previous experience in a hotel or resort setting is preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Multilingual abilities are a plus
- Familiarity with hospitality management software is beneficial
- Knowledge of night audit procedures is an advantage
We offer competitive pay and benefits, including opportunities for career advancement within our organization. If you have a passion for providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.
Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time, Seasonal
Pay: $15.51 - $15.92 per hour
Expected hours: 15 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ocean City, NJ 08226 (Required)
Ability to Relocate:
- Ocean City, NJ 08226: Relocate before starting work (Required)
Work Location: In person