Rainbow Village, Inc.
Job Description
Position: Development Coordinator
Status: Exempt - Full-time, 40 hours/week
Salary: Based on Experience
Reports to: Director of Development
Location: Duluth, GA
MISSION
To transform the lives of families experiencing homelessness by providing help, hope, housing, and healing to instill initiative, self-development, and accountability that will foster meaningful growth in the lives of all who encounter Rainbow Village.
JOB SUMMARY
Under the direction of the Director of Development, the Development Coordinator is responsible for managing and optimizing organizational development processes to increase fundraising revenue. This position is responsible for the oversight, management, and integrity of the Customer Relations Management (CRM) database (Salesforce), including donor demographic information, gift records, and research. This position is also responsible for training and supporting staff, leading special database projects and will either be responsible for or have oversight of support staff in generating reports, queries, and mailing lists. Included in this focus area, the Development Coordinator will also be responsible for the development of policies and procedures, including fund agreements and fund reporting, donor stewardship processes, and systems for prospecting, research, and pipeline development. Additionally, the Development Operations Coordinator serves as the primary liaison with the Finance Department.
KEY ACCOUNTABILITIES:
- Oversees overall management of Salesforce, including collaboration with internal constituents such as Accounting and Community Engagement.
- Develops and manages the internal systems of prospect identification, cultivation, solicitation, and stewardship, with strong emphasis on major gifts prospect management, including but not limited to, portfolio management and tracking of proposals and goals.
- Oversees donor stewardship program and provides vision to ensure the systems, processes, and workflows to effectively steward donors across all areas of giving.
- Creates and maintains system policies and procedures that promote quality donor data and data integrity; takes proactive leadership in making system recommendations that promote efficient flow of donor information to appropriate users.
- Consults with Development staff to track and report on fundraising progress and donor trends.
- Oversees and coordinates gift processing and gift acknowledgement.
- Performs other duties as assigned or required.
RELATIONSHIPS
Reports directly to the Director of Development, while working closely with the other members of the Development team. Works cross-functionally with other teams.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Nonprofit Management, Marketing, Communications, or related field preferred.
- Excellent knowledge and minimum 2 years’ experience with nonprofit Customer Relations Management systems and reporting
SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES
- Experience in a fundraising office with an understanding of donor cultivation and solicitation a plus.
- Effective communication skills, particularly in drafting written policies and communications to donors.
- Proficiency with MS Office.
- Experience with donor database systems a plus.
- Basic accounting knowledge.
- Ability to research, collect, organize, and analyze data.
- Ability to act with integrity and maintain confidentiality in all matters.
- Ability to work collaboratively in a team setting.
- Must pass a background and drug screen.
Date Established:06/02/2024
This description may be changed at any time. This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instructions and to perform any other related duties as assigned by leadership. Rainbow Village reserves the right to update, revise or change this job description and related duties at any time.