Job Summary:
We are seeking a dedicated and experienced Guest Service Manager to join our team. The ideal candidate will have a robust background in food handling, kitchen management, and restaurant operations. As a Guest Service Manager, you will play a pivotal role in ensuring exceptional customer service and maximizing guest satisfaction.
Responsibilities:
- Warmly greet and welcome guests with a professional demeanor
- Assist guests with seating arrangements and enhance their overall dining experience
- Address guest inquiries promptly and provide accurate information about our establishment
- Manage reservations and cancellations efficiently to optimize seating capacity
- Handle guest complaints effectively, escalating issues when necessary for resolution
- Maintain a well-organized and tidy front desk area to create a welcoming atmosphere
- Collaborate closely with restaurant staff to deliver a seamless and positive guest experience
Required Skills:
- Proficient in food handling, food production, and adherence to food safety guidelines
- Demonstrated knowledge of restaurant management practices and high-quality dining service standards
- Experience in supervising personnel and overseeing inventory management
- Excellent communication skills and a strong ability to build relationships with guests and colleagues
- Proven capacity to multitask and thrive in a fast-paced hospitality environment
- Strong problem-solving skills and a proactive approach to guest service challenges
This position offers an exciting opportunity to excel in a dynamic hospitality setting. If you are passionate about delivering exceptional service and have a keen eye for detail, we encourage you to apply for the Guest Service Manager role with us.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Language:
- Spanish (Required)
- English (Required)
Work Location: In person