Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Manager/ Director. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules. In collaboration with the Clinical Manager/Director, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures. Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports. Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Clinical Manager/Director, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. In collaboration with Clinical Coordinator/Clinical Practice Manager, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. Works with QI/Practice Transformation and Director to implement and create action plans for SMG clinical quality improvement process at the POD level. Monitor all Quality dashboards. In collaboration with Practice Transformation Department, advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SMG policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. In collaboration with Nurse Educator, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential. In collaboration with Pod liaison and Clinical Coordinator/Clinical Practice Manager implements customer service action plans. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Clinical Practice Manager. Holds monthly POD staff meetings; communicates pertinent SMG initiatives and information to staff. Attends Clinical Practice Manager’s meetings.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
If you meet the above requirements and are passionate about providing high-quality patient care, we would love to hear from you. Please submit your resume for consideration.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Medical specialties:
Physical setting:
Standard shift:
Supplemental pay types:
- Bonus opportunities
- Overtime pay
- Signing bonus
Supplemental schedule:
Weekly schedule:
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- West Orange, NJ: Relocate before starting work (Required)
Work Location: In person