POSITION PROFILE
JOB TITLE: Beauty Consultant 040142
JOB PURPOSE:
Responsible for providing a personalized shopping experience to customers around selling beauty products by leveraging the Connect, Inspire, Engage service model and product knowledge. The Beauty Consultant is also responsible for carrying out operational tasks that help drive sales and profit within the Beauty business.
REPORTS TO: KEY PARTNERSHIPS:
Beauty Manager >$500K Beauty Field Manager, Beauty Field Trainer, Operations Associates and Omnichannel Associates
KEY RESPONSIBILITIES FOR THIS ROLE:
Customer Service & Sales
- Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions about desired product.
- Shares product knowledge and application techniques with customers to generate interest and close the sale
- Suggests additional products to customers to increase the basket size
- Introduce customers to Beauty Virtual tools.
- Meets or exceeds prescribed sales goals and productivity standards
- Promotes Find More with customers to drive sales and enhance customer experience
- Actively engages customers to support the company’s Instant Credit Application Process
- Actively engages customers with JCP Rewards and gift card programs
- Listens to customer issues in a calm and agreeable manner to resolve problems
- Understands the local beauty industry competitive landscape and what products / services they offer
- Proactivley supports diverse and inclusive brands in stores that enable us to deliver an exceptional customer experience
Checkout Standards
- Completes Point of Sale checkout processes including returns and re-ticketing merchandise
- Assists with signing and merchandising standards at department checkout counter
- Utilizes Mobile Warrior when necessary to support line management
- Proactively calls for assistance when additional help is needed at checkout
- Notifies leadership when checkout supplies are running low; assists with replenishment of supplies
General Operations
- Takes personal action to replenish products from shipments, stockrooms, and understock including not-for-resale items such as tester strips, applicators, tissue, etc., while ensuring core standards are maintained
- Participates in product tester creation and management including cleaning process
- Conducts sales floor recovery processes to ensure an organized, clean, and hygienic store environment is maintained and set to core standards
- Participates in Merchandise Transfer Out (MTO), Return to Vendor (RTV), Mark Out of Stock & Destroy (MOSD) and Expired Product processes
- Participates in inventory processes such as cycle counts, stock ledger updates, radio frequency identification scans, and annual inventory, etc
- Completes pricing and signing processes within Beauty department; stays abreast of company beauty marketing efforts
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product sales, customer service, and productivity
- Meets or exceeds company attendance and on-time standards
- Participates in ongoing skills development through company and/or vendor provided training and skill practice
CORE COMPETENCIES
EMBRACES A GROWTH MINDSET
- Proposes and initiates actions on new ideas that improve our product, stores or practices.
- Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
- Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.
- Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
- Applies a growth mindset by seeing change as an opportunity to learn and grow.
THINKS CRITICALLY
- Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
- Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
- Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
DEMONSTRATES LEADERSHIP
- Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.
- Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
- Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.
- Creates a culture of development by coaching and teaching others.
- Aligns goals, processes, and culture to create momentum and champion a One Team approach.
TAKES ACCOUNTABILITY
- Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
- Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.
- Develops positive and inclusive relationships across the organization.
IMPLEMENTS WITH EXCELLENCE
- Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
- Implements project/plans that are well-organized and efficient, seeks feedback and takes action.
- Effectively delegates work and communicates plans and expectations to others.
DRIVES RESULTS
- Demonstrates a sense of urgency and acts decisively and quickly.
- Establishes aggressive goals and takes appropriate risks to achieve results.
- Shows confidence when challenged and will do the right thing even when it’s hard.
- Strives to achieve excellent results by creating a culture of continuous improvement.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 – 25 per week
Benefits:
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person