Looking for someone in the Lakeland or Sarasota Area
Summary/objective
The Service Manager works closely with the Branch Manager to build a profitable branch location and leads their team of service and field technicians providing excellent customer service, maintenance, and repair to our client’s equipment. The Service Manager has a direct hand in hiring, developing, and training their team of technicians. They are accountable for the department’s overall budget and profit and loss.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Management & supervision of Service Department personnel
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Communicate with customers to schedule and dispatch field service technicians.
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Supervise the opening and closing of work orders for control of each shop and field job
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Maintain and monitor detailed records of time and performance of Service employees
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Monitor and schedule preventative maintenance of rental equipment
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Order and maintain inventory of shop tools and supplies
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Recruit, interview and hire qualified service department personnel
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Act as site safety supervisor in conjunction with Branch Manager
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Monitor service technician training and schedule on and off-site training as required
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Ensure that all customer satisfaction needs are met in accordance with company policy
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Stay current on product improvement programs from manufacturers
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Report shop goals, objectives and achievements to District Service Manager
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Track department profitability and technician efficiency
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Ensure technicians operating according to safety policies and procedures
Competencies
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Effective communication skills; written and oral
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Proficient with OEM information systems
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Strong leadership skills and team builder
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Negotiation skills
Supervisory responsibilities
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Manage a team of service and field technicians
Work environment
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Environment is consistent with that of heavy equipment outdoor yard and repair shop
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Service office setting
Travel required
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Occasional field location visits
Required education and experience
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High School Diploma
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2-year certificate from technical school or 5 years of related service management experience in heavy equipment industry
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PC proficiency required, particularly in MS Office applications.
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Extensive Equipment (OEM product) and maintenance knowledge
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Valid Driver’s License
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Strong organizational skills.
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Excellent Customer Service skills
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Military service will be considered in lieu of education/certification experience as applicable
Preferred education and experience
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Trade school diploma or bachelor’s degree
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Bilingual with Spanish preferred
Affirmative Action/EEO statement
Dynamic is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Physical demands
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Prolonged periods of sitting at a desk and working on a computer and phone.
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Occasionally lift up to 75 lbs.
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Must be physically able to bend, squat, crouch, and reach
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.