About us
We are professional, agile, fast-paced and our goal is to Provide the highest level of security services with unmatched customer care throughout New Hampshire and Maine.
Overview:
A&B Lock and Security is looking for a dedicated Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and assisting with various administrative tasks in the security industry.
A&B Lock and Security is a family owned and operated company providing phsyical and electronic security services to NH and ME since 1987. Specializing in commercial and residential locksmith and security.
Duties:
- Respond to customer inquiries via phone, email, and in-person
- Provide personalized assistance to customers to ensure their needs are met
- Coordinate and schedule service calls throughout NH and ME
- Assist with estimate and job entry in management software platform
- Coordinate projects and service requests with infeild and in office team
- Perform general administrative duties such as filing, data entry, and maintaining records
- Industry specfic trainign to be provided as needed for education
Experience:
- Previous experience in customer service of a related field is required
- Proficiency in Google Suite, Google drive
- Strong organizational skills with the ability to multitask effectively
- Phone communications, time manaagment, resource management, and cordination with in and out of office members
Requirements:
- Excellent communication skills both verbal and written
- Ability to work well in a team environment and solo, self starter, ability to forcast tasks needed
- Strong attention to detail and problem-solving skills
- Flexibility to adapt to changing priorities and tasks (i.e. emergency work orders and urgent work items)
Job Type: Full-time
Pay: $18.50 - $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Dover, NH 03820 (Required)
Work Location: In person