About us
**Job Summary:**
We are seeking a dedicated Patient Advocate to join our healthcare team. Patient advocates help remove barriers to treatment for patients on behalf of medical practices. Services include risk assessments, insurance support, and referrals to ancillary medical and community-based services. Patient advocates will act as extensions of the providers we partner with, operating under general supervision of clinical staff.
**Duties:**
Speak with oncology patients via phone and help navigate barriers to treatment plans:
- Enroll patients into our navigation program and obtain consent
- Conduct standardized risk assessments, and offer personalized guidance
- Coordinate care with external clinicians, hospital services, home-based and community-based service providers
- Refer patients into social programs that address their needs e.g. transportation assistance
- Access insurance benefits and other patient assistance programs
- Track next steps for assisting patients and ensure timely follow-ups.
Perform appropriate program documentation of services provided by entering information into all designated databases
Track time spent navigating patients, claims generated and assist with all reporting needs
Participate in group meetings to problem solve patient issues, and improve company operations on behalf of patients and partner practices
**Skills:**
- Several years of patient-facing experience
- Strong patient empathy
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to parse insurance information, fill out paperwork/forms, and basic medical terminology
- Knowledge of oncology practices and workflows preferred
- Speak english fluently; bilingual in spanish preferred
This position offers the opportunity to make a meaningful impact on patients' lives while working in a collaborative healthcare environment. If you possess the required skills and are passionate about patient advocacy, we encourage you to apply for this rewarding role.
Job Type: Part-time
Pay: $17.00 - $25.00 per hour
Expected hours: 25 – 50 per week
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
Work setting:
Application Question(s):
- Please tell us about a time you helped a patient have easier access to their treatments.
Work Location: Remote