AEF Emblem is a leading supplier in the promotional product industry, best known for lapel pins, patches, coins, medallions, keychains, and keytags. We are seeking a highly organized and detail-oriented Fulfillment Coordinator to join our small team. You will play a crucial role in managing various operational tasks, including shipping, invoicing, and providing exceptional customer service when interacting with customers. If you thrive in a dynamic environment and possess excellent organizational and communication skills, we would love to hear from you.
We are looking for a candidate to oversee our entire fulfillment and billing process, with the intention of learning other aspects of the business to develop and grow. We have a standard office with a small attached warehouse where we receive shipments weekly. There are no oversized pallets or forklifts. You'll be shipping anywhere between 50 and 100 orders a week. This role does balance fulfillment and office administrative responsibilities, so we're looking for a candidate with a mixed skillset.
Job Title: Fullfillment Coordinator
Company: AEF Emblem
Location: Indianapolis, IN (On-site, no option for remote work)
Job Type
Part-time or Full-time
*We are open to discussing a full-time or part-time schedule. Full-time workers would be expected to have more administrative assistant and customer service responsibilities. Part-time workers would focus more on fulfillment on days that there are incoming shipments.
Core Responsibilities
Fulfillment (Primary)
- Work autonomously to prep for shipments, receive shipments, organize outgoing packages, and complete post-shipment documentation.
- Coordinate all shipments, repackaging orders and creating shipping labels in an organized flow to ensure fast and proper delivery of products.
- Update records with tracking information, contacting customers with order updates proactively.
- Contact shipping partners to troubleshoot problems when necessary.
Administrative/Customer Service (Secondary, if there is no shipping to do)
- Answer phone calls, address inquiries, provide information, and transfer calls as necessary.
- Support customer service with putting together samples, mailing catalogs, and sending order confirmations daily.
- Assist with general administrative duties, such as office management, maintaining and ordering office supplies, and organizing files.
Qualifications
- Proficiency with Microsoft Office Suite (Excel, Outlook).
- Strong attention to detail and ability to maintain accurate records.
- Excellent organizational skills to manage multiple tasks and prioritize effectively.
- Exceptional customer service and interpersonal skills to interact with clients and colleagues professionally and courteously.
- Proactive problem-solving and the ability to work independently with minimal supervision.
- Previous experience in office management, fulfillment, or a related field is preferred.
We offer competitive hourly compensation, healthcare benefits to full-time workers, and the opportunity to grow within our accelerating business. We appreciate all applications, but only candidates selected for a screening will be contacted.
Job Types: Full-time, Part-time
Schedule:
Work setting:
Ability to Commute:
- Indianapolis, IN 46278 (Required)
Ability to Relocate:
- Indianapolis, IN 46278: Relocate before starting work (Required)
Work Location: In person