Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate, valid, and complete information to customers - Utilize CRM system for data entry and customer account management - Upsell products or services to customers when appropriate - Conduct outbound calls to follow up on customer issues or inquiries - Resolve customer complaints in a professional manner - Collaborate with sales and marketing teams to improve overall customer satisfaction Experience: - Proven work experience in a customer service role - Proficiency in data entry and CRM software - Bilingual proficiency is a plus - Ability to communicate effectively in English - Strong analytical skills to identify customer needs and recommend solutions - Experience in upselling or sales is advantageous - Multilingual abilities are a bonus Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for delivering top-notch customer service and meet the qualifications outlined above, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $8.00 - $9.00 per hour
Expected hours: 15 – 30 per week
Benefits:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Work Location: In person