Job Title: Patient Services Coordinator - Plastic Surgery
Job Description: Dr. Steven L. Ringler -Center for Aesthetics and Plastic Surgery, is seeking a dedicated, full- time Patient Services Coordinator to be the face of our plastic surgery, regenerative medicine and med spa practice. Our entire team at Center for Aesthetics and Plastic Surgery are dedicated to providing outstanding service to our patients and working as a cohesive, collaborative unit.
This position requires a highly professional, organized, and outgoing individual to interact with our clients on the phone, online and in person. The ability to provide comprehensive information about all of the services we offer and how they may benefit the client, as well as the ability to work collaboratively as part of an amazing team is key.
Responsibilities
*Welcome and greet all patients and visitors
*Answer all incoming calls in a friendly and timely manner
*Educate patients with accurate information regarding all services provided by CAPS and RegenCen and directs calls
*Schedule patient appointments
*Register all patient into EMR system and assist patients when necessary
*Provide general quotes to patients regarding services
*Direct all medical calls to appropriate team member
*Collaborate with administrative and clinical team members to maintain excellent patient care
*Maintain patient inquiries and follow-up calls in a timely manner
*Collect payments and reconcile cash drawer
*Close patient visits in a friendly and supportive manner
*Ensure reception area, front desk and facilities are well maintained
*Perform other tasks as requested by team leader
*Strict HIPAA compliance
Job Requirements
*Experience in plastic surgery, dermatology, or med spa environment strongly preferred
*High School graduate - Bachelors Degree preferred
*Knowledge of EMR a plus
*Skilled with computers and technology
*Outgoing personality and ability to work as part of a team as well as independently
*Attention to detail critical
*Organized, ability to multi-task and prioritize
*Background in sales a plus
Benefits:
*Competitive compensation commensurate with experience
*Benefits package: health, dental & vision
*401K matching
*PTO accrual starts upon hire
*Paid holidays
*Beautiful, professional work environment
*Culture of excellence
*Supportive, collaborative team members
*Cosmetic service benefits
Job Type: Full-time
Pay: From $20.00 per hour
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Grand Rapids, MI 49546 (Required)
Ability to Relocate:
- Grand Rapids, MI 49546: Relocate before starting work (Required)
Work Location: In person