Job Description Virtual Receptionist for No Diet Dietitian
We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balancess.
Your Competencies:
- As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving.
- Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice.
- Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims
- Confirm next day appointments and alert patients as to what documentation is needed
- Retrieve e-faxes and send electronic faxes to primary care offices
- Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
- Intermediate skills using Microsoft Office products, specifically Excel
- Working knowledge of HIPAA guidelines, handling sensitive information and medical records
- Proficient using technology and troubleshooting
- Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems
- Assist with project support when needed
- Assist with the coordination of meetings
- Serve as first-line for patients who have a complaint or grievance
- Comfortable discussing financial matters with patients
- Call health insurance for customer support
- Miscellaneous administrative reporting for the COO and CEO
- Build relationships to promote a collaborative environment
- Be accountable for your performance
- Take initiative for your professional growth
- Other duties as assigned
- Be engaged and eager to build a winning team
Qualifications
Minimum Qualifications:
- Comfortable/ intermediate using Microsoft office products, specifically Excel
- Strong customer service background
- Bachelor’s Degree (preferred) and/or High School Diploma/GED
- 1-2 years of administrative or receptionist experience
- Knowledge of insurance authorization/billing requirements (preferred)
Position Status
Remote, full time
Schedule Details
- Must have a quiet and confidential space to work and answer phone calls.
Job Type: Part-time
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote