SBM Hospitality is currently searching for Front Desk Agents for Fairfield by Marriott ; Uncasville Mohegan Sun.
Full Time Position open: 3pm-11pm, 5 nights a week.
Part Time Position open: 7am-3pm / 12pm-8pm / 1pm-9pm, 2-4 days a week.
Hotel and Front Desk experience is preferred. Weekends and Holiday availability are a must.
- Qualifications / Preferences
- - Customer service experience in a hospitality setting- Proficiency in front desk operations and multi-line phone systems- Previous hotel experience, including guest services and guest relations- Strong communication skills and phone etiquette- Ability to work effectively in a fast-paced environment- Bilingual or multilingual skills are a plus, especially in a hotel setting
- Essential Functions of Front Desk Agent
- Greet and welcome guest upon arrival
- Be friendly, thorough, accurate and efficient in taking reservations, performing check-ins and check outs
- Establish method of payment and verify credit
- Be knowledgeable and helpful about hotel services and the local area
- Follow all applicable company standard operating procedures
- Promote the Marriott Bonvoy program.
- Provide recognition and benefits to all current members
- Demonstrate proper selling techniques during the reservations and walk-in process
- Respond to guest requests in a timely manner
- Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction
- Have complete knowledge of hotel rooms, rate codes and follow procedures
- Perform other assignments as directed by department manager
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person