Please Do NOT Apply Unless You Have Dealership Service Advisor Experience!
Position Description: Automotive Service Advisor
Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Essential Duties & Responsibilities:
- Maintain Customer Satisfaction Index (CSE) rating as set by service manager.
- Maintain the prescribed standard for “hours per customer repair order written”
- Greet customers in a timely, friendly, and professional manner. Communicate with customers who are waiting that they will be helped soon.
- Communicate with customers to determine the nature of their mechanical problem(s).
- Obtain accurate customer and vehicle data.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
- If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
- Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
- Handle telephone inquiries regarding work in process and appointments.
Language Skills:
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Educational: High school diploma or the equivalent.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
Shift:
Experience:
- Service Advisor: 1 year (Required)
Work Location: In person