Office Clerk/Administrative Assistant
Irving, TX
Contract
REQUIRED SKILLS:
- Excellent interpersonal, communications, analytical problem solving and critical thinking skills.
- Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.
- Excellent computer skills, including a working knowledge of Google /Gmail, GSuite, Windows, Excel, Word, Outlook and Adobe PDF files.
- Multitasking,
- Strong customer service skills (speaking on the phone in a professional manner)
strong professional writing skills
DESIRED SKILLS
- Good working knowledge of wireline and wireless process and systems
- Ability to read and understand department specific material
JOB DUTIES:
- Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns and allegations of violations of the Code of Conduct and the law
- Perform duties as required and/or work on assigned projects as directed by supervisors or manager
- Handle escalated issues from an analyst, supervisor, or manager in a courteous, professional and expeditious manner.
- Escalate issues to analyst or management team as appropriate
- Follow established processes and procedures and use department Job Aid to find solutions to problems
Job Type: Contract
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Experience:
- Customer service: 3 years (Preferred)
- Google /Gmail, GSuite: 2 years (Preferred)
- Excel, Word, Outlook: 2 years (Preferred)
- adobe: 1 year (Preferred)
- verizon: 2 years (Preferred)
Work Location: In person