Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide information to guests or direct calls to the appropriate department
- Handle guest complaints, requests, and inquiries promptly and efficiently
- Process guest payments and maintain accurate records of transactions
- Assist with guest check-out procedures
- Ensure the lobby area is clean, organized, and presentable at all times
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
Skills:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software for check-in/check-out procedures
- Strong attention to detail and organizational skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Problem-solving skills to resolve guest issues effectively
- Ability to work independently with minimal supervision
Please note that this position may require working night shifts as a Night Auditor.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person