Hotel Housekeeping Supervisor
The new TownePlace Suites Dublin is looking for the perfect person to drive 100% Guest satisfaction for Guests by supervising the hotel cleaning processes. You will be responsible for the overall cleanliness of the hotel. You must be very hands-on and willing to jump in whenever required. If you are a hard working, team oriented person, I hope to here from you soon.
Indicators of Success
- Achievement of Guest satisfaction and loyalty goals
- Cleanliness of rooms
- Number and type of rooms cleaned each day
Areas of Responsibility
Creates 100% Guest satisfaction by providing genuine hospitality and by exceeding Guest expectations
- Communicates and demonstrates quality service to other employees
- Gives personal attention, takes personal responsibility and uses Teamwork when providing Guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving Guest problems
- Performs other duties as required to provide genuine hospitality
Provides employees with the information needed to perform their job effectively
- Orients employees to the department and hotel and provides on-the-job training on job responsibilities
- Prioritizes and assigns work
- Provides feedback to the employee and General Manager on the employee’s performance of job responsibilities
Supervises Room Attendants in the cleaning of Guest rooms
- Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
- Supervises the completion of short notice requests for rooms
- Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
- Inspects all check-out/stay over rooms for adherence to Marriott’s Brand Standards
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prioritizes special cleaning requests (i.e. VIP rooms, check-in, etc.)
Ensures that linen closets are maintained as appropriate
- Verifies that carts are stocked, stored properly and closets are locked
- Complete inventories weekly