- The hourly rate range for this position is $16.11 - $21.80/hr. The maximum starting hourly rate is $18.96/hr. The starting hourly rate is determined based on the applicants' incoming skills and experience, and the budget at time of hiring.
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Please upload a cover letter, resume, and list of references with your application.
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Go to https://biacolorado.org/careers to apply and view benefits for this position. Benefits include 100% paid health insurance of the baseline plan, up to 11 public holidays annually, flexible holidays, vacation leave, sick leave, bereavement leave, jury duty leave, volunteer time off, 401k and Roth 401k with discretionary match up to 3%, and much more.
Position:
Front Desk Attendant
Region:
Denver Metro
Department:
Client Programs
Type:
In-person
Reports to:
Director of Resident Services
Population:
Persons with brain injuries experiencing homelessness
Office Location:
Valor on the Fax office: 7900 E Colfax Ave., Denver, CO 80220
Hours:
Full-time or Part-time: shifts are overnights between 7a - 7p
Preferred Start Date:
Open until filled
Starting Pay:
$16.11 - $21.80/hr., max. hourly starting rate: 18.96/hr.
FLSA Status:
Exempt
Employee Signature:
Introduction
Brain injury can be hard to see and understand, but at Brain Injury Alliance of Colorado (BIAC), we get it. We know each person with a brain injury is unique and can be struggling with so many things.
Our vision is that all persons with a brain injury thrive in their community. Our mission is to provide the support, connections, and available resources that survivors, their caregivers, and the professionals they work with need.
The Brain Injury Alliance of Colorado believes in the following core values and uses these as guiding principles in the work that we do and the partners that we seek.
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Collaboration - We are strongest as a united community working together to help those affected by a brain injury to thrive.
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Compassion - We believe it is essential to have empathy for those affected by brain injuries. We strive to approach each interaction with patience and understanding.
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Fiscal Responsibility - We ensure that all funds are used wisely to maintain a financially viable organization to serve our mission.
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Forward Thinking - We continually work towards creative solutions in all that we do.
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Integrity - We aim to create a culture of professionalism, credibility, and honesty.
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Respect - We strive to preserve the dignity of persons with a brain injury by valuing their individuality.
BIAC fosters a flexible work environment that encourages creativity and collaboration. We are seeking compassionate individuals who want to be part of a fast-paced and growing organization.
Mission of Role
Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors.
This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother’s Redevelopment Property Management staff for overnight, and/or weekend shifts. Valor on the Fax is a 72-unit permanent supportive housing building exclusively for persons experiencing homelessness who also have a brain injury or related disability.
Goals and Outcomes
Front Desk Support and Coordination
1. Resident and Visitor Administrative Support
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Screen residents and/or visitors needing entry into the building by checking their ID and answer questions/concerns as needed
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Elevate questions/concerns to the Resource Navigation team and/or Brother’s Property Management team as appropriate
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Monitor residents and visitors entering and exiting the property
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Complete incident book entries and other reports as needed before the end of your shift
2. Equipment and Property Management Support
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At the start of every shift, complete an inspection checklist to ensure all required items and equipment are present, in working condition, and checked in/out as needed
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Ensure the property common areas are clean, safe, and well maintained
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Remain awake and onsite throughout the entirety of the shift
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Remain at the front desk location at all times, unless specific resident or staff requires your absence from the front desk location
3. Property Management Policies and Procedures
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Understand and implement Visitor Policy
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i. Ensure visitors are entering and exiting the building with the time allotted within the house rules
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ii. Ensure visitors sign in and out
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iii. Inform residents of visitor arrival and ensure that residents escort visitors in and out of the building
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Lease Violations and Maintenance: Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated to Brother’s Property Management team in a timely manner
4. Communication Support
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Answer front desk phone and forward calls to the appropriate contact
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Monitor security cameras to ensure the safety of everyone inside the premises
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Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arises that cannot be addressed with staff onsite
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Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations
Meetings and Teams
5. Property Management Team and BIAC team: Collaborate to provide guidance, support, and hope to clients.
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Attend team meetings and provide relevant client information by request
Training & Professional Development
6. Lifelong Learning: Participate in training and professional development activities on an ongoing basis.
Team Building & Cross Collaborations
7. Team Building: Strengthen connections across program areas and department.
8. Cross Collaborations: Grow connections with BIAC staff in other departments and/or with outside agencies.
BIAC Administration
9. Policies and Procedures: Adhere to all BIAC policies and procedures.
Required Qualifications
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Ability to communicate effectively both orally and in writing
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Possess knowledge and willingness to learn and utilize a trauma informed approach
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Must be at least 18 years of age
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Ability to work in a team setting and display clear and professional boundaries
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Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
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Ability to deescalate individual and situations when needed
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Background Check (completed by BIAC)
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Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges
Preferred Qualifications
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Bilingual (English and Spanish)
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Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members
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Experience interacting with individuals experiencing homelessness
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Experience interacting with criminal justice-involved individuals
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Experience with crisis management procedures
How to Apply
Please go to https://biacolorado.org/careers to apply. Applications will be reviewed, and interviews scheduled on a rolling basis.
EEO Statement
The Brain Injury Alliance of Colorado (BIAC) believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. BIAC is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, national origin (ancestry), marital status, genetic information, or military status, or any other protected status in accordance with applicable law.
ADAAA Accommodations
BIAC is committed to the full inclusion of all qualified individuals. As part of this commitment, our organization will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.