SUMMARY OF POSITION: The Customer Service Representative for the Rio Grande Valley Emergency Communication District is responsible for providing customer service during outreach events and addressing public inquiries about information and state services. This role involves collaborating with both internal and external partners to align with the goals of the 911 service and build strong community relationships.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of emergency communication systems, PSAPs, public safety principles, and community engagement strategies. They should excel in stakeholder management, communication skills, and project management to effectively plan and execute outreach initiatives.
Skill in: effective communication to engage diverse stakeholders, interpersonal skills to foster positive relationships, and strategic planning to develop comprehensive engagement strategies. Basic project management abilities for planning and executing outreach initiatives.
Ability to: communicate with the community, outreach skills, relationship-building capabilities, and strategic thinking to develop innovative approaches. The ability to analyze data, adapt to changing circumstances, and deliver engaging presentations is also important for success in this role.
ACCEPTABLE EXPERIENCE AND EDUCATION: High school graduate, or its equivalent, plus at least three (3) years of experience in emergency services; or any equivalent combination of experience and education that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES REQUIRED: Valid/ Current Texas Driver’s License. May be required to be registered, certified, or licensed in a specialty area