Aging & Disability Resource Center is a program of the NH Department of Health and Human Services. Through a contract Partnership for Public Health, Aging & Disability Resource Center helps individuals access and make connections to long term services and supports, access family caregiver information and supports, explore options and understand and access Medicare and Medicaid. Aging & Disability is designated as New Hampshire's Aging and Disability Resource Center and the NHCarePath Full-Service Access Partner providing services for individuals of all ages, income levels and abilities.
This position is within a public health organization that follows CDC guidelines and recommendations.
RESPONSIBILITIES: The Veterans Case Manager operates as part of Aging & Disability Resource Center for Belknap and Carroll County and partners with the Veteran’s Administration to implement Veteran-Directed Care. VDC gives Veterans of all ages the opportunity to receive the home and community-based services they need in a consumer-directed way. As part of this program, Veterans and their caregiver have more access, choice and control over their long-term care services. VDC is for Veterans who need skilled services, case management, and assistance with activities of daily living (e.g., bathing and getting dressed) or instrumental activities of daily living (e.g., fixing meals and taking medicines); are isolated or their caregiver is experiencing burden.
Veterans in this program are given a flexible budget for services that can be managed by the Veteran or their representative. VDC can be used to help Veterans continue to live at home or in their community.
1. Develop and maintain and understanding of Partnership for Public Health & Aging & Disability Resource Center programs, services, and functions across subject matter domains to facilitate efficient access to services and supports;
2. Provide participant directed and person-centered case management to a caseload of Veterans in partnership with the VA Medical Center program director, serve as a point of contact for the Veterans on the caseload;
3. Works with Aging & Disability team, community members, and local providers in catchment area to identify veterans to build an enhanced knowledge of services and supports available, provide education, and offer support;
4. Works with Veterans to do assessments, create plans of care, develop budgets, and assist in implementing services that may be made available through Veteran-Directed Care;
5. Works with the fiscal management agency (currently Gateways Community Services) to ensure that payment for services occurs in a timely and appropriate fashion;
6. Participate as part of the Aging & Disability team to provide information, referrals, assistance, and follow up to clients through home and community visits, telephone, walk-in, group sessions, or email as needed/appropriate;
7. Assures all electronic client records are maintained accurately by following documentation policies and Alliance for Information and Referral Systems (AIRS) standards;
8. Assist Director of Human Service Programs in completing all required reports and coordinating record keeping for the Veteran-Directed Program as required;
9. Assists Aging & Disability Center Manager, the Bureau of Elderly and Adult Services, and Veteran’s Administration on statewide initiatives relative to the Veteran-Directed Care;
10. Attends staff meetings and trainings as required;
11. Performs other duties as assigned by Partnership for Public Health Executive Director, Deputy Director, Human Services Manager, or designee, that will assist with Aging & Disability team functions to include serving on various committees, as requested.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
1. Bachelor’s degree preferred or Associate’s degree with equivalent experience.
2. Obtain certification as Alliance of Information Referral Specialist (AIRS) and Person-Centered Options Counseling;
3. Experience in case management, social work, or other related human services field;
4. Experience working with Veterans, older adults, caregivers, and/or persons with disabilities,
5. Working knowledge of local, state, national resources and human service delivery system;
6. Demonstrated skills in: listening, customer service, interviewing, and understanding of services, advocacy, and documentation;
7. Good interpersonal skills, openness and flexibility in working with diverse groups, and enthusiasm for working collaboratively with a team;
8. Good computer skills;
9. Ability to establish and maintain effective working relationships with groups such as: representatives of other social service agencies, institution officials, the public, and clients;
10. Ability to organize and present at educational and outreach events;
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Schedule:
Ability to Commute:
- Tamworth, NH 03886 (Preferred)
Ability to Relocate:
- Tamworth, NH 03886: Relocate before starting work (Required)
Work Location: In person