If you’re ready for a career position with an industry-leading, well established company, we may have the perfect fit for you! Great Lakes Water Treatment, Inc. is the local, North East Ohio, distributor for RainSoft® systems, since 1983. RainSoft is an international company that was founded 1953 and headquartered in Roselle, Illinois. We are one of the nation's largest American manufacturers of water treatment systems.
We are also a Service Provider for The Home Depot and are represented in over 30 Home Depot Stores in North East Ohio.
We are currently seeking a Call Center Supervisor to lead a team of Call Center Agents and manage various existing lead programs. This is a key position for our company.
If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!
Job Responsibilities
As a Call Center Supervisor, you will be responsible for monitoring, valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition. You will also assist in organizing and qualifying leads that our company generates through various sources and track the lead flow thorough our CRM (Customer Relationship Management) system. Our call center is actually a “Sales Support Center” – where we follow up on leads and schedule and dispatch appointments to our outside sales consultants. Our Customers are homeowners in the Greater Cleveland Area and surrounding suburbs. We do not sell our products and services over the phone.
Specific duties for this position include but are not limited to:
- Manage leads and lead flow
- Track leads and results, conversion ratios, costs, etc.
- Ensure our team is meeting all company and client expectations in all areas of performance, quality, and compliance.
- Generate qualified appointments with homeowners in North East Ohio
- Confirm and dispatch appointment to our outside sales team.
- Develop and execute coaching plans based on employee need and as directed by upper management
- Train, develop, and motivate your agents to exceed set performance goals
- Create and maintain a motivating and positive working environment
- Utilize monitoring systems to effectively evaluate and impact performance
Benefits
Here are some of the benefits we have to offer:
- Competitive Pay and Benefits
- Base PLUS weekly bonus based on team performance
- Paid Time Off, paid Holidays
- National and International conventions.
- Opportunities for Advancement and Growth
- Awards and Recognition.
Job Requirements
- 3+ years of management experience preferred
- Call center experience preferred
- Energy and enthusiasm!
- Excellent written and verbal communications skills
- Dynamic personality with a focus on customer service and motivational skills
- Superior organization/time management skills
- Flexible scheduling to cover morning, evening, and weekend shift requirements
Apply now!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Paid time off
- Paid training
Experience:
- Call center: 1 year (Preferred)
Work Location: In person