Agency Overview: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient.
Working for us. LSS welcomes passion, creativity, self-direction, and original thinking. We are looking for a person with a passion for our work who wishes to be a part of a dynamic team providing the highest quality of services to our participants. LSS offers a welcoming and supportive environment where staff voices are heard and valued. We provide 25 days off (PTO/Holiday) - significantly increasing after a year of employment, a 403b with LSS matching contribution, a full health insurance package, ongoing training and more. This is an exciting time to be part of LSS!
Position Description: The Program Associate is our lobby reception position and the first person to meet the public and clients when they come to LSS of Northern California. The impression created by this position is very important; it strongly influences how people feel about the agency. This position requires a person who can work with many people and manage multiple tasks at the same time while maintaining a customer service approach. This is an excellent opportunity for an introduction into social services.
Core Competencies:
§ Maintain a strength-based perspective.
§ Provide diverse services to diverse people.
§ Treat others with respect and courtesy, striving for open and honest working relationships.
§ Maintain high ethical standards when dealing with others.
§ Demonstrate good judgment and common sense.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable and legal accommodations may be made to enable individuals with disabilities to perform essential functions.
§ Ability to work sensitively with homeless adults who have disabilities related to mental health, substance use, and physical health, including HIV.
§ Knowledge and experience working in a human service delivery environment with the ability to relate to diverse agencies.
§ Must demonstrate competent computer skills: Windows, Microsoft Office, Outlook, Internet, etc.
§ Ability to maintain composure and professional behavior in stressful situations.
§ Ability to respond to common inquiries and/or complaints from clients, regulatory agencies, and members of the community.
§ Ability to clearly communicate services, operations, and office policies and procedures while listening effectively to client requests.
§ Demonstrated history of being prompt, reliable, and consistent in performing duties.
§ Must be available to work on 1stand 3rd of every month. (Preceding Friday when either of these dates fall on a weekend.)
§ Demonstrated ability to perform multiple tasks efficiently and effectively.
§ Maintain proper boundaries with clients.
§ Ability to work independently with general supervision.
§ Willingness to travel to locations outside of San Francisco for staff meetings and outside trainings to enhance job performance.
§ Bilingual is a plus.
Duties:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude or limit the position if the work is similar, related or a logical assignment for this classification.
Client services:
§ Greet clients and others who come into the office in a friendly and helpful manner; determine reason for visit.
§ Supervise clients waiting in lobby areas.
§ Understand and apply both office and program policies and procedures.
§ Provide information and referrals for clients and others as appropriate.
Program Support:
§ Notify staff person of client’s or other’s presence; facilitate communication between client and staff person.
§ Organize and manage front desk.
§ Monitor incoming voicemail and forward to appropriate staff.
§ Receive packages and mail. Distribute mail to appropriate staff.
§ Review client files (quality assurance) on quarterly basis.
§ Maintain safety protocol.
§ Monitor the lobby, client restroom and outside area around the building for safety and cleanliness. Some light cleaning and maintenance of lobby and counter area.
§ Attend trainings as scheduled and assigned
§ Other duties as assigned by the Office Manager and Program Managers.
People with diverse personal and lived experiences are urged to apply, especially people of color, bi-lingual, lesbian, gay, bisexual, and transgender individuals, women, people who have experienced housing instability and/or homelessness, and people living with HIV.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $23.00 - $23.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Social Work: 1 year (Preferred)
Work Location: In person